Dealer Relations Account Specialist
Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work’s made a real impact. We’re the most-visited car-shopping site in the US, and we’re expanding globally. Ready to come along for the ride?
This role will focus on working with existing CarGurus dealer clients. The primary challenge of Account Specialist will be to increase customer retention and boost customer performance. Additionally, AS' will be charged with consulting with our dealer clients on all facets of the car industry to help grow their businesses.
The Account Specialist is an account manager in a sales training role. Each AS manages a book of ~$85,000 MRR. DRAS I reps manage newly sold small independent accounts and work to reduce churn by building trust through person to person relationships with our clients, educating them on our products, and helping them sell more cars. Their commission is based on Net Dollar Retention.
CarGurus’ Dealership customer base has various feedback and questions about CarGurus platform, so candidates will need to wear a customer service hat and be able to listen and respond to dealers and solve their issues in a timely manner. In this role, candidates must also be comfortable conveying issues to the rest of the CarGurus organization. Candidates must bring strong analytic, presentation, and problem solving skills. AS team members will have short-term up-sell opportunities and longer-term renewal and sales-based business objectives, so candidates should demonstrate an appetite for selling and continuous on-the-job development.
Who You Are:
- Bachelors degree
- 1-2 years of closing experience
- Strong sense of customer service
- Good organizational & problem solving abilities
- Strong internal motivation
- Industry experience a Plus
At CarGurus, we invest in our people’s professional growth with everything from learning and development programs to tuition reimbursement. Want to work on projects that expand your skill set without sacrificing your work/life balance? You got it. We also strive to provide perks and benefits that employees actually care about like free lunch, commuter subsidies, and more. That includes equity in the company—our way of showing that we want you here for the long haul.
We work hard every day to build the world’s most trusted and transparent automotive marketplace, but trust and transparency don’t just apply to our consumers. They extend to our talent, too. We aim to create a workplace where everyone feels they can bring the ultimate expression of themselves and their potential—where you don’t just fit, you thrive. We don’t discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
In addition to the US, CarGurus operates sites in Canada, Germany, Spain, Italy, and the UK—with other markets on the horizon. We have offices in Cambridge, MA; Detroit, MI; Dublin, Ireland; San Francisco, CA and London, UK. Check out our careers page to learn more.