Dealer Relations Account Manager at CarGurus
Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. We’re the most-visited car-shopping site in the US and we are growing fast in our international markets. Ready to come along for the ride?
The Dealer Relations Account Manager will focus on maintaining and expanding CarGurus’ existing customer base in Canada through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, Dealer Relations Account Managers are responsible for active account management including, but not limited to, addressing and resolving all issues that customers may encounter with their subscriptions. Traveling into the market (Canada) may be required on an ad-hoc basis, for marketing events, and or important client meeting(s). As a seasoned sales professional, it is critical that candidates be persuasive and self-motivated, as they will be expected to manage their own time, set priorities, forecast their pipelines, and meet monthly goals.
CarGurus’ growing customer base will have various concerns and questions about CarGurus, so candidates will need to employ routine customer service skills, be able to listen and respond to dealers, and resolve all issues in a timely manner. In this role, candidates must also be comfortable conveying issues to the larger CarGurus organization. As such, candidates must bring strong analytical thinking, presentation, and problem-solving skills.Who You Are:
- 2-5 years of sales experience in a closing role
- Strong sense of customer service
- Sales pipeline forecasting experience a plus
- Good organizational & problem-solving abilities
- Able to adapt to change within a rapidly evolving business environment
- Strong internal motivation
- Industry experience a plus
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
At CarGurus, we invest in our people’s professional growth with everything from learning and development programs to tuition reimbursement. Want to work on projects that expand your skill set without sacrificing your work/life balance? You got it. We also strive to provide perks and benefits that employees actually care about like free lunch, commuter subsidies, and more. That includes equity in the company—our way of showing that we want you here for the long haul.
We work hard every day to build the world’s most trusted and transparent automotive marketplace, but trust and transparency don’t just apply to our consumers. They extend to our talent, too. We aim to create a workplace where everyone feels they can bring the ultimate expression of themselves and their potential—where you don’t just fit, you thrive. We don’t discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
CarGurus employees in the US can choose to work from home / remotely for the duration of 2021, or participate in a phased return to our beautiful office spaces. We expect most roles to be in-office at least 3 days a week beginning January 2022. In addition to the US, CarGurus operates sites in Canada and the UK. We have offices in Cambridge, MA; Detroit, MI; Dublin, Ireland; San Francisco, CA and London, UK. Check out our careers page to learn more.