Company Description

Tamr is the enterprise data mastering company trusted by large enterprises like Blackstone, the US Air Force, Toyota, and GSK. The company’s patented software platform uses machine learning supplemented with human feedback to master and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and backed by top-tier investors such as NEA and GV, Tamr is transforming how companies get value from their data.

Tamr puts Customer Success at the forefront of everything we do. The Customer Success Specialist plays a pivotal role in ensuring our customers receive the level of service they deserve for their investment in Tamr. We're looking for someone to come on board and work as a Customer Success Specialist - where you'll be responsible for onboarding our clients, being our clients and partners spokesperson and helping them get the most from our technology.

As a Tamr Customer Success Specialist, you will provide a seamless onboarding experience for our new customers. From the first kick off meeting you will manage the customer through our onboarding process to ensure they get to the value of Tamr quickly and effectively. 

What You'll Bring:

• Some experience in a Customer Success role supporting customer retention and renewals
• Knowledge of great customer service principles
• Skills in Project coordination and Management
• Knowledge of ticket analysis and follow-up concepts preferably with practical application experience
• Skills in both verbal and written communication with an emphasis on active listening

What You'll Do:

• Guide the customer through the onboarding process
• Provide great customer service that impacts business value
• Create and maintain customer relationships that you are proud about
• Work with challenging customers and creatively resolve challenges
• Effectively prioritize workloads to stay organized and effective
• Proactively assist and support other team members in Sales, Pre-Sales, Customer Success and Post Sales
• Coordinate internal resources and third parties/vendors for the flawless execution of onboarding and project delivery.
• Keen ability to foresee potential risks before they happen and helping identify ways to mitigate those risks
• Help building documentation frameworks for the wider Customer Success team