Customer Success Manager
PURPOSE:
The Predictive Index—the talent optimization leader—is an award-winning best place to work (Inc.,
Glassdoor, Boston Business Journal, The Boston Globe).
Our mission is “Better work, better world," and we take great pride in PI’s power to supercharge
workplace relationships and culture to achieve the unthinkable. We’re our own best case study!
You’ll be working toward a mission that inspires you, and you’ll be surrounded by fun, smart, driven
people day in and day out.
There’s a reason more than 8,000 companies—including Nissan, Citizens Bank, Drift, Subway, Blue
Cross Blue Shield, Docusign, and Omni Hotels—trust PI to help them hire top talent, design winning
teams, and develop leaders at every level. Come discover how we empower our clients to solve their
biggest challenges and make their business dreams come true.
The Predictive Index is a place where people with diverse backgrounds, experiences, and
perspectives collaborate on amazing, important work. We celebrate our differences, knowing that
they are fundamental to our success as an organization. “Better Work, Better World,” starts here, in
an organization where every member of the PI community is valued, respected, and welcome. We
encourage people from underrepresented backgrounds to apply.
KEY RESPONSIBILITIES:
● Manage a book of business and steer the customer lifecycle through renewal, upsell,
implementation, product adoption and on-going communication and support.
● Operate as the customer advocate and be the voice of the customer for any and all matters
specific to assigned accounts.
● Drive customer awareness, engagement and adoption of PI solutions, associated features
and services to maximize realized value of customers purchased solutions.
● Forecast and track key account metrics while delivering consistent results.
● Identify, grow and close new opportunities with assigned accounts and ensure growth
attainment of each account.
● Pilot a long-lasting trusted advisor relationship with all accounts, customer stakeholders at all
levels and certified partners.
● Develop subject-matter expertise on industry-specific business challenges and trends.
● Initiate, plan, and broadcast live client conversations through webinars to discuss best
practices and human capital challenges.
● Collaborate with customers and internal stakeholders to continuously improve PI customer
experience.
● Navigate in cross functional groups to establish best practices and enhancements to tools
and products.
● Engage in exercising good judgment and prioritization to meet client’s varying needs and
deliverables.
DESIRED EXPERIENCE:
● Strong business background including B2B sales, account management, problem-solving,
business planning and analytical skills.
● Proven account management experience, carrying a quota and meeting or exceeding key
metrics.
● Experience communicating effectively at all levels of the organization including executive and
C-Level.
● Experience in delivering client-focused solutions based on customer needs.
● Ability to synthesize and summarize client feedback systematically.
● Excellent interpersonal communication (both written and verbal), and presentation skills and
the ability to collaborate effectively with various groups.
● Proven ability to manage multiple projects at a time at a fast pace.
● Previous experience with talent management and organizational design is a plus.
● Excellent listening and negotiation skills.
Just as our employees are threads in the cultural fabric of PI, THREADS is our framework for
understanding our core values.
Teamwork: Focus on the “we,” not the “me.”
Honesty: Follow your moral compass.
Reliability: Be someone others can count on.
Energy: Be balanced, be energized.
Action: Errors of action are better than errors of inaction. Be brave.
Drive: Own it.
Scope: Don't try to boil the ocean.
The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that
compares information from an employee's Form I-9, Employment Eligibility Verification, to
data from U.S. Department of Homeland Security and Social Security Administration records
to confirm employment eligibility.
The Predictive Index is an Equal Opportunity Employer