Abacus Insights is a mission-driven, rapid growth-stage technology company focused on transforming the healthcare payer industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare data from various sources and formats, allowing our customers to uncover differentiated insights that address their clients' needs. Our employees know that they play an active role in keeping our customers' data safe and are responsible for ensuring that our comprehensive policies and practices are met.

With our deep expertise in cloud-enabled technologies and knowledge of the healthcare industry, we have built an innovative data integration and management platform that allows healthcare payers access to data that has been historically siloed and inaccessible. Through our platform, these health insurance payers can ingest and manage all the data they need to transform their business by supporting their analytical, operational, and financial needs.

Since our founding in 2017, Abacus has built a highly successful SaaS business, raising more than $53 Million by leading VC firms who have deep expertise in the healthcare and technology industries. We are solving problems of massive scale and complexity in an industry that is ready for disruption. We're growing quickly and would love for you to be a part of it!

About the Role:

Our Product Management team is looking for a Customer Success Manager who will be responsible for developing a positive customer experience, fostering relationships, and driving platform utilization. For this mid-level position, you will work alongside upper management to promote retention of customers and to drive an overall positive experience with the brand. As our product subject matter expert, you will be well-versed on the technical side of our platform, and you’ll provide our clients with insight and tips that will drive adoption.

What We’re Looking For:

• Outstanding client communication skills
• Experience working with healthcare or health insurance companies
• Strong project management skills
• Ability to quickly learn to use our platform
• Minimum of Bachelor’s degree or equivalent
• Experience with data management or data analytics 
• Ability to query large datasets and help clients when required

Not required, but nice to have::

• Experience with data management or data analytics
• Background using JIRA or CRM tools
• Experience in client support or client management

Equal Opportunity Employer
As a mission-led technology company that is helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. We are dedicated to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.