Oh Snap!
This job is no longer active - but you can still view the details below.

Customer Success Manager

| Greater Boston Area

Catalant’s technology platform and programs enable companies to get mission critical work done faster. Forward-looking executives partner with Catalant to transition to an agile operating model and access the skills and expertise they need to rapidly innovate and stay ahead of disruption.

More than 30 percent of the Fortune 100 use Catalant’s best practices and platform to frictionlessly access and deploy talent, ranging from employees to over 50,000 independent consultants and 1,000 boutique firms in Catalant’s Expert Marketplace. Anonymized data from leading companies train Catalant’s AI-powered skills matching and recommendation engine, inform its best practices, and surface intelligent insights that get smarter over time.

Our investors include General Catalyst, Highland Capital, and Greylock Partners. We're on a mission to build the absolute best team, and are looking for talented, scrappy, fun, and competitive folks to redefine the way work gets done!

On the Catalant Solutions team, we’re constantly thinking about how we can generate more value and make our customers more successful by using Catalant’s software and programs to get work done. As a Customer Success Manager, you will be responsible for managing programs and relationships with enterprise clients to ensure that they receive the greatest possible value from Catalant’s products and programs. As one of the first members of Catalant’s Customer Success team, you will collaborate closely with the Head of Customer Success and other team members to define core objectives, milestones, and team cultural norms. You will also work closely with our Product, Sales, and Professional Services teams to ensure every aspect of a client’s experience with Catalant is delightful.

What you’ll do

  • Manage a set of customer programs effectively to drive retention and loyalty, including:
    • Defining long-term account strategies and managing the execution of those strategies by working closely with the client team as well as Catalant’s Customer Success, Professional Services, Sales, and Product functions
    • Setting and managing growth targets, including defining success metrics, identifying warning signs, and proactively resetting strategies when necessary to ensure success
    • Gathering feedback from customers and working with the Product & Engineering team to quickly respond to issues
    • Driving customer engagement with Catalant’s products by leading training & education sessions and developing case studies and other marketing content
    • Creating and presenting reports, assessments, and recommendations for customer programs
  • Work with the Customer Success and Professional Services teams to define, identify, track, and measure the value of Catalant Solutions to customers
  • Help to build and grow the Customer Success function by thinking creatively about new and existing processes, identifying ways that the team can be more effective, and putting those ideas into action

What you’ll bring

  • 3-5 years’ experience in a client-facing role (customer success, consulting, account management)
  • Self-starter attitude, eagerness to take initiative to identify and execute creative solutions to challenges
  • Ability to manage end-to-end execution of programs and workstreams
  • Proven ability to collaborate and build strong relationships with senior stakeholders
  • Willingness to get in the weeds when necessary to deliver the best outcomes for clients
  • Exceptional verbal and written communication
  • Strong organizational skills and acute attention to detail
Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • FlaskFrameworks
    • MySQLDatabases
    • SalesforceCRM

Location

Our Boston HQ is in the Fort Point neighborhood — an area with a dynamic food scene and many of Boston's emerging tech companies.

An Insider's view of Catalant Technologies

How do you collaborate with other teams in the company?

We collaborate informally every day via tools like Slack & Google Docs. We also hold monthly sprint reviews, so the whole Catalant team can gain insight into what the product team is doing. Here we celebrate cross-functional wins & shout out individuals & teams involved in launching new features.

Adrya

Product Manager

How has your career grown since starting at the company?

Catalant has been fundamental in my professional development. I was empowered to take ownership over a market segment & help CT grow into the rapid-growth company it is today. I’ve been fortunate enough to take challenges on with a group of highly intelligent, driven, interesting, & fun people.

Madison Klein

Manager, Venture & Growth Stage Business

What are Catalant Technologies Perks + Benefits

Catalant Technologies Benefits Overview

Catalant provides unlimited time off, full coverage of medical plans & generous coverage of dental and vision plans, commuter benefits, and fitness subsidies. We also provide unlimited snacks and free lunch every Friday!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Cross functional training encouraged
Promote from within
Mentorship program
More Jobs at Catalant Technologies21 open jobs
All Jobs
Finance
Design + UX
Dev + Engineer
Marketing
Operations
Product
Project Mgmt
Sales
Operations
new
Boston
Marketing
new
Boston
Marketing
new
Boston
Developer
new
Boston
Finance
new
Boston
Product
new
Boston
Design + UX
new
Boston
Developer
new
Boston
Marketing
new
Boston
Sales
new
Boston
Developer
new
Boston
Developer
new
Boston
Sales
new
Boston