Customer Success Manager - EMEA at BitSight Technologies

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Do you enjoy driving customer satisfaction and working with customers to find creative ways to solve business challenges? Are you excited about nurturing relationships with users and learning about their business requirements? If so, the BitSight customer success team might be a great fit.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, driving adoption and ensuring customers attain their goals and maximize the value they realize from using BitSight. You will work closely with the customer becoming an extension of their team while also helping our Sales Reps identify expansion opportunities and renewal risks. You will be responsible for communicating the voice of the customer within BitSight, at all levels. Your ability to plan, organize, and proactively drive customer programs will ensure ongoing success with your customers. Your aptitude for preventing and solving problems will ensure repeat customers and turn them into BitSight advocates. You should have great communications skills and the ability to work with customers ranging from technical IT security personnel to business focused CISOs and other C-level executives. A proven track record of providing high levels of customer satisfaction is imperative.

BitSight is a fast growing SaaS startup that has already established itself as the standard in the nascent security ratings market. BitSight Security Ratings help companies manage the information security risk associated with their vendors and insurers understand the full extent of the risk they are assuming when underwriting cyber insurance policies. Our easy to understand ratings are integrated into processes at thousands of top organizations throughout the globe.

Responsibilities

  • Primary point of contact for designated accounts, serving as a advocate for customer needs to drive success
  • Support our customers and partners in their efforts to successfully use and operationalize BitSight platforms and data
  • Perform customer on-boarding, health checks, business reviews, strategic planning, and issue resolution
  • Collaborate with Product Management on product enhancement prioritization based on customer needs
  • Develop materials and presentations for C-Suite executives for business reviews
  • Lead internal initiatives to drive process improvement, efficiency, and enhancement of CSM practices

Requirements

  • Strong verbal, written, and interpersonal skills, as well as excellent planning and organizational skills.
  • Experience in Customer Success with a proven track record of managing multiple accounts and driving multiple projects to completion.
  • 2-3 years of post-sales/pre-sales with proven experience in engaging and managing relationships with customers
  • Ability to troubleshoot and solve customer issues independently
  • Security or risk management experience preferred
  • Project Management, Program Management, and Consulting skills are valuable but not required
  •  
  • Additional European languages a bonus
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • HBaseDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

111 Huntington Ave, Boston, MA 02199

An Insider's view of BitSight Technologies

How would you describe the company’s work-life balance?

"My Days" are company wide days where we're encouraged to not work, and instead simply enjoy our day in whatever manner we choose; I didn't know this existed in a flourishing company and it's refreshing to work for a company that not only cares about your professional well being, but also your personal

Ben Daniels

Sales Development Rep

What are BitSight Technologies Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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