Matillion technology turns every business into a data business. Our low-code data integration platform helps modern teams ingest, enrich and synchronise their data across a variety of cloud platforms. Leading companies like Slack, Cisco, and DocuSign trust Matillion to help them transform operational data into useful information at enterprise scale. 

We’re backed by top Silicon Valley investors and recently closed a $150M Series E in September 2021 for a total amount of $250M raised in 2021. Our investors include current and former backers of other leading enterprise data companies like Databricks, Informatica and Mulesoft. 

As Snowflake’s 2021 data integration partner of the year and a winner of Databricks’ 2021 ISV Innovation Award, our product strategy and engineering execution is continuously recognized as best in class by a rapidly growing ecosystem of technology partners. 

With dual headquarters in Manchester, UK and Denver, Colorado, and an expanding hybrid culture, we are looking for passionate, high-integrity individuals to help us scale up our rapidly growing business.

We are now looking for a Customer Success Enablement Manager to join #TeamGreen in North America. The role can be based from our Denver-HQ, or remotely across the USA.

As part of the Matillion Customer Success Organization, you will craft and lead our Customer Success employee onboarding, training, and enablement strategy. Under your leadership, this program will ensure our growing CS team is equipped with the knowledge, skills, and tools to effectively serve our customers, maximize results, and grow our careers. 

As our CS Enablement Manager you will drive the organization’s enablement strategy, working closely with the CS Leadership team. You will build curriculum and manage a program to enable our CS teams to quickly and effectively onboard new members and keep our current teams up-to-date. You will work closely with other organizations at Matillion including Product, Engineering, Sales, and Marketing to ensure the CS teams are equipped with the latest product, tooling, and process content.

What you'll be doing:

Program Architecture

• Architect a multifaceted learning experience that directly impacts our Customer Success teams’ productivity, gauging effectiveness by developing and owning the associated metrics.
• Lead all aspects of augmenting in-person CS onboarding into a blended online experience, while keeping learner experience and CS impact in mind.
• Ensure that the content and programs are instrumented to make data-driven decisions and quantify impact on team productivity.

Program Execution

• Directly lead and administer education and training programs which are delivered via on-site classrooms, eLearning offerings, and live webinars.
• Create and oversee new enablement programs such as new employee training and future ongoing enablement programs.
• Develop strong relationships and trust within the CS organization to allow for effective training.

Program Evolution

• Partner with other organizations to research, evaluate, and select the go-forward LMS platform for Matillion.
• Partner with other content owning and producing stakeholders to ensure all onboarding content is up to date, easy to use, and relevant for our CS enablement program.
• Assess industry enablement best practices and advise Matillion on how best to incorporate those approaches. Provide thought leadership to position the enablement program as best in class.

What we are looking for

• Proven L&D experience within the technology sector, ideally with SaaS organizations
• Previous ownership of developing and delivering enablement and training programs
• Experience building and coaching high performing teams and optimizing productivity
• Experience driving training and broader product GTM enablement programs
• Strong understanding of how to effectively leverage state-of-the art enablement tools

Personal Capabilities

• Results and data driven, and passionate about business outcomesFocused on end user experience, balancing different points of view
• A relationship builder, enabling you to earn trust and influence the business
• A champion of the team objectives, focusing on achieving them with tactical and strategic initiatives
• A problem solver, optimizing for longevity and scalability
• Highly organized and a skilled communicator in all forms

#LI-AC1

#LI-Remote

Find out more about Matillion and our core company values.

Our Benefits

- A truly flexible & remote working culture

- A culture that promotes work-life balance

- Company Equity

- Access to mental health support

- 15 days PTO that increases to 25 after 12 months of service

- 5 days paid volunteering leave

- Health insurance

- Life insurance

- 401K

- Career development with monthly "hackdays" and access to a Udemy account

& much more!

We are keen to hear from prospective employees, so please apply and a member of our Talent Acquisition team will be in touch.

Alternatively, if you are interested in Matillion but don't see a suitable role, please email [email protected]

Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type, Matillion does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.