Customer Success Associate

| Greater Boston Area | Hybrid
Sorry, this job was removed at 12:29 p.m. (EST) on Thursday, November 4, 2021
Find out who's hiring in Greater Boston Area.
See all Sales jobs in Greater Boston Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives. The Account Management function lives within our Enterprise team and works to support accounts that have invested in WHOOP through Enterprise sales. 


As a Customer Success Associate (CSA), you'll support a mix of large and small accounts, as well as roll your sleeves up and help with the day to day tasks and education for our Enterprise accounts. Through your work supporting our Customer Success Managers, you will identify opportunities to help our team scale and contribute to one-to-many communication and education opportunities throughout the customer lifecycle. Our customers represent a wide range of industry verticals including corporate, military, government, professional and collegiate sports and as such, this role will need to wear many hats. 


The Enterprise motion-- a startup within a startup, is one of WHOOP’s newest groups and therefore this CSA needs to help be an integral piece of the customer success lifecycle that will scale with WHOOP’s tremendous growth.

RESPONSIBILITIES:

  • Support a mix of Enterprise, Mid-Market, and SMB Accounts while working collaboratively with both the customer and WHOOP internally to deliver results
  • Deliver WHOOP onboarding and coaching sessions to new and existing users, instilling best practices into their daily lives
  • Act as the first point of contact for issue resolution coming into the Customer Success team, and act as the liaison between the Enterprise Org and cross-functional teams
  • Proactively engage with accounts and anticipate needs and conversations ahead of the customer asking 
  • Work with the Customer Success Managers and colleagues to drive new process improvements
  • Partner with the sales team to drive expansion and account renewal activities 
  • Support cross-functional teams in all things Salesforce
  • Perform account administration and maintenance tasks
  • Work collaboratively in a startup environment with a high-performance product, sales, support and marketing teams

QUALIFICATIONS:

  • 2+ years experience in account management, customer success, customer onboarding, or customer marketing. Preference for experience in a scaling/hypergrowth environment
  • Experience with the WHOOP product and platform highly regarded
  • A Renaissance person--someone who can help put customer success in motion through contribution in many forms
  • Experience both delivering and experimenting with new processes 
  • Exceptional hustle & scrappiness- startup experience is a plus
  • Comfort working multiple stakeholders and synthesizing ideas from those groups
  • Extremely good organizational skills, presentations and ability to parallelize work, all while being persistent 
  • High customer empathy and emotional intelligence
  • Capable of delivering results to customers and working with WHOOP internally to synthesize your findings 
  • Hunger to work hard, gain skills, and grow professionally

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • CircleCIFrameworks
    • CypressFrameworks
    • DockerFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Next.jsFrameworks
    • TensorFlowFrameworks
    • DropwizardFrameworks
    • Room DBFrameworks
    • GuiceFrameworks
    • Core DataFrameworks
    • Core AnimationFrameworks
    • GameKitFrameworks
    • Grand Central DispatchFrameworks
    • KoinFrameworks
    • CassandraDatabases
    • ElasticsearchDatabases
    • NoSQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • SQLiteDatabases
    • S3Databases
    • KafkaDatabases
    • AWS (Amazon Web Services)Services
    • GitLabServices
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • DovetailDesign
    • UserTestingDesign
    • JIRAManagement
    • Monday.comManagement
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce PardotCRM
    • IterableLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

Location

1 Kenmore Sq, Boston, MA 02215

An Insider's view of WHOOP

What projects are you most excited about?

I’m most excited about projects where I get to help plan photoshoots to highlight new WHOOP features. I love conceptualizing an idea in my head and then bringing it to life via photos, design, and words. It can take lots of time to plan the details, but often it’s those small things that make a campaign feel big and impactful.

Josh

Senior Designer

What makes someone successful on your team?

Focus and collaboration are key traits to be successful on our team. With exciting things happening across the team, prioritizing time to focus on the highest value areas and communicating effectively across functions is critical. Of course, practicing what we preach in the form of healthy sleep and recovery habits allows our team members to excel!

Saif

VP, Enterprise Strategy

What are WHOOP Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Professional Development Benefits
Lunch and learns
Promote from within
Continuing education stipend

More Jobs at WHOOP

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about WHOOPFind similar jobs like this