Dynatrace
Dynatrace enables flawless and secure digital interactions.
Waltham , MA

Customer Solutions Engineer (Application Support) at Dynatrace (Greater Boston Area, MA)

| Greater Boston Area
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Do you love technology and software? Are you ready for challenging role troubleshooting the latest and greatest technology? Want to work with a fun, energetic and talented team? Then continue reading!
 
Who we are:
Dynatrace is software intelligence! We have redefined application performance monitoring to a full scale with end-to-end visibility of every user, across every application, anywhere in the digital ecosystem. Our platform is AI powered, full stack, automated monitoring! Find out more, try our demo!
 
What you will be a part of:
As a Customer Solutions Engineer you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true “technologist”.
 
Why work at Dynatrace:
Working at Dynatrace provides you with continuous growth opportunities in an environment catered towards learning, creativity and innovation. We pride ourselves on working hard and having fun! You will get to work in the heart of Detroit, a city being named as the next “Tech-Hub” of the US. You are provided with easy access parking to Ford Field, where we have an open, casual office. A few perks of our office and Dynatrace can be seen below. 

Qualifications/Requirements

  • 1+ years of related technical work experience (ex: development, support, etc.)
  • Exposure to Java, Python, .NET Development, or other programming languages
  • Experience with usage and basic administration of Windows and Linux/Unix operating systems
  • Must be comfortable with command-line interactions on each platform
  • Experience with software support and troubleshooting
  • Bachelor’s degree in Computer Science or relevant work experience 

What will make you stand out

  • Troubleshooting is your passion
  • Enterprise application support experience (preferred)
  • You are fascinated by technical challenges and think outside the box
  • Enjoy being creative and show a high-energy with a passion for winning
  • Strong communication and presentation skills
  • Self-motivated with a strong work ethic
  • Hands-on team player and proactive person of action
  • Passion for exchanging knowledge with other colleagues and suggesting product improvements

Perks and Benefits

  • Great Medical Benefits including Health, Vision and Dental
  • Awesome Work/Life balance with a generous PTO/Holiday package
  • Provided with excellent hardware/software for you to be successful 
  • Barista-Quality coffees and teas provided
  • Fresh fruit provided on Wednesdays
  • Free snacks to keep you energized
  • Subsidized drinks including sodas and energy drinks
  • Continued education assistance and more

Dynatrace Benefits

  • Competitive compensation and benefits (annual fitness reimbursement, online therapy program, employee discounts, etc.)
  • Access to 155K personal & professional development courses through Udemy for Business 
  • Regus flexible office space membership
  • Yearly Volunteer Time Off hours
  • Monthly virtual office stipend 
  • Open door to various Employee Resource Groups
  • Opportunity to work for an award-winning, 11x magic quadrant leading company
  • Continued education assistance and more

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.
 
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.
 
Dynatrace requires all US employees to be fully vaccinated against COVID-19 two weeks prior to their start date, and to provide verification via the Clear app. Requests for exemptions, must be reviewed and approved prior to commencing employment. If this requirement is not met, your employment will not commence.
 
Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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Where we are

Just 11 miles west of Boston, you'll find the Dynatrace headquarters, placed outside the bustle of the city in the tech-hub of Waltham.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • AWSLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • VuexLibraries
    • AngularFrameworks
    • DockerFrameworks
    • ExpressFrameworks
    • GraphQLFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • Vue.jsFrameworks
    • AngularFrameworks
    • DynamoDBDatabases
    • Microsoft SQL ServerDatabases
    • NoSQLDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • GitLabServices
    • TableauAnalytics
    • DynatraceAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • Microsoft ProjectManagement
    • Monday.comManagement
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management
    • Monday.comProject Management
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What are Dynatrace Perks + Benefits

Dynatrace Benefits Overview

Being a leader in the market doesn’t mean it’s all work and no play. At Dynatrace, our employees take their jobs seriously but also like to have fun. While at work, we encourage you to take a break and enjoy a game of ping-pong, have a cup of coffee or go to the gym. Work flexibility is important at Dynatrace, we are investing in your growth and happiness! Dynatrace provides a comprehensive benefit plan that allows employees to select benefits that fit their personal needs and stay competitive in the market place.

Culture
Volunteer in local community
Greater Boston Food Bank. Cradles 2 Crayons.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Disability insurance covers 100% of annual salary with no maximum.
Dental Benefits
Our dental plan covers $2500 of expenses.
Vision Benefits
Annual eye exams are $10 co-pay with $140 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Dynatrace, Inc. 401(k) retirement plan offers pre-tax and after-tax contributions, a wide spectrum of investment options, loans and a year-end True-up.
401(K) Matching
Dynatrace, Inc. provides employees with a 401(k) matching plan managed by Fidelity. We match 6% of contributions up to 3% of an employee's annual gross pay.
Employee Stock Purchase Plan
Dynatrace, Inc. offers qualified employees to purchase company shares at a 15% discount.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees have unlimited Sick days.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Dynatrace, Inc. offers pre-tax commuter benefits for all employees.
Company Outings
Game Room
Stocked Kitchen
Dynatrace, Inc. has a fully stocked kitchen including unlimited snacks, coffee, tea.
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Online course subscriptions available

An Insider's view of Dynatrace

How would you describe the company’s work-life balance?

Work-life balance at Dynatrace is great. Our PTO plan allows me to travel and spend time with family and friends throughout the year. Hybrid work models provide flexibility to work from the office and from home. When I choose to work from the office, our headquarters is equipped with a game room and teams host happy hours.

Hannah Fleming

Sales Development Representative

What does your typical day look like?

I start going through my Salesforce tasks and running through my Cadences in SalesLoft -- this consists of sending targeted emails, executing campaigns, and cold calling. Throughout the day I'm always on LinkedIn where I read any posting from my Named Accounts, read through profiles and network. I then communicate these findings with my Reps.

Kristen Armata

Sales Development Representatives NORAM

How does the company support your career growth?

Dynatrace has a fantastic training program in place to support new hires! The SDR team continues that training with weekly, monthly, and quarterly enrichment to help new employees gain the skills needed to be successful!

Jamie Mallett

Partner Program Manager NORAM

How do you make yourself accessible to the rest of the team?

From the time the new employees attend boot camp to their time in the field around the world, I make myself available to every rep, manager, SE...the entire organization for sales calls, employee meetings, partner calls, events, etc. I have direct communication with team members daily and I give everyone my number and they know they can call me.

Steve Pace

SVP, Global Sales

How has your career grown since starting at the company?

I’ve been with Dynatrace for 2+ years now and it’s incredible to look back and see how I’ve grown professionally over that time. From launching a company-wide employee advocacy program to having the opportunity to teach incoming “Dynatracers” about the benefits of social media.

John Rocker

Social Media Manager

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