Customer Advocacy Team Lead - Solutions (Sales)
Customer Advocacy, the LogicManager name for Account Executive, is all about collaborating with customers to help solve their challenges. We do not believe in cold calls and traditional high pressure sales. We believe in the power of the LogicManager solution, and our ability to provide excellent customer experiences. Your role is to clarify customer needs and priorities, offer product demonstrations and champion the customer’s business case to help them solve problems with LogicManager solutions to drive revenue goals.
LogicManger seeks an experienced sales lead to mentor and grow a scalable solutions program. As a Customer Advocate, you work with risk executives and use your strategic and consultative approach to help organizations expand their risk management programs. LogicManager serves essential industries in all aspects of risk management in various stages of automation and transformation. Yet all have similar goals: transparency in reporting to boards, risk committees, and other executives. Our industry leading customer satisfaction due to our philosophy about helping vs selling. Learn more about LogicManager's Customer Advocacy vision in this short video with an overview from our CEO: https://wi.st/2Z5eb9R
Take our Customer Advocacy aptitude assessment to determine your career strengths and realize your potential!
About LogicManager
LogicManager is a Boston-based software company that is recognized on Deloitte's Fast 500 as one of North America's fastest-growing technology companies. We’re profitable, cash flow positive and place a heavy emphasis on promoting from within. We are recognized by Gartner and Forrester Industry Analysts as leaders and Great Places to Work certified for our company culture. We build enterprise risk management software that empowers thousands of organizations around the world to uphold their reputations while protecting their customers, investors, and communities. We believe even the toughest problems can be solved with innovative solutions. Join LogicManager and together we can build a better tomorrow.
What you'll be doing on our team
- Engage senior risk executives across vendor management, security & privacy management, regulatory & financial compliance and other governance departments, focusing on companies primarily between 1,000-5,000 employees
- Educate and guide champions through the buyer’s journey to help them learn how LogicManager can help them manage their risk
- Work with existing customer champions to gain referrals to other departments for use of LogicManager's platform
- Manage a pipeline of inbound and self-sourced leads to identify, engage, and develop relationships with potential buyers
- Coach team members on top down consultative techniques that can engage senior risk executives
- Close business with new and existing customers at or above target level
- Coordinate with marketing on our inbound lead programs to communicate our client’s successes and lessons learned as well as LogicManager’s brand of trustworthiness
- Collaborate with sales operations to establish more efficient and effective internal processes, procedures, tools, etc. for the seamless delivery of education and knowledge to our prospects and clients in their buyers journey
- Gain certifications in our industry-leading solutions areas: enterprise risk management, security & privacy, vendor management, compliance, internal audit, policy management, business continuity and other areas
- Grow your career through active participation in our company culture
About you and what skills you'll need
- 5+ years as an individual contributor in sales or customer success with track record of consultative sales skills
- 2+ years as a manager / coach in the SaaS software industry
- Experience working with business executives of mid to large organizations
- Track record of working with senior level executives and multiple solution offerings is a requirement
- Exposure to risk management or compliance roles (CRO, CISO, Risk Managers, Finance, Audit, Operations, Vendor, Security, etc) a plus
- Exposure to regulated industries (banking, healthcare, insurance, and energy) a plus
- Passion for seeing the world through the eyes of our buyers journey
More about LogicManager
- Award-Winning Culture: We’re named Best Place to Work / certified as a Great Place to Work® every year since 2016.
- Industry Leading Customer Satisfaction: Top 30 fastest growing tech company in Boston and top 500 in North America. We recognized for our industries highest customer ratings and leadership recognition by Forrester and Gartner for our ability to execute.
- Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, BCBS Health, unlimited paid time-off, 401k matching, company stock options, and more.
- Health and Safety: We are committed to a robust collaborative culture and we put our employee's health and safety first to support our employees' choice to work remotely through June 30, 2021 due to COVID-19.
- Collaborative Offices: We have a modern, open floor layout designed for cross functional collaboration and employee growth. We also have conference rooms for brainstorming sessions and team meetings
- Downtown Location: We are located in Boston’s growing Seaport and Innovation District with great views of the channel and within walking distance to many restaurants, cafes, bars, and shops. Our offices are easily accessible by public transportation and a quick walk from South Station
- Leadership with a Vision: We are profitable, rapidly growing and control our destiny as we have no VC funding! We are a workforce of thought leaders and dynamic innovators coming together with a vision to dramatically improve the way companies protect their reputations.
LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.
