Conversation Development Representative

| Greater Boston Area

As a Conversation Development Representative, you will engage live with Drift site visitors. You have a single mission, to help people buy and become better marketers and sales professionals. In this role you will be measured by two key metrics number of meetings booked and the quality of the conversations. We want to provide an experience for our future customers that can not be found anywhere else in the world and you will establish how we get there.

What you’ll be doing at Drift:

  • Serve all Drift prospects and customers by providing white glove chat engagement on
  • Support our sales team by routing prospective customers through Drift and connecting them with our team of experts
  • Work closely with Sales Leadership to create engagements that delight customers, and set up relationships that will last
  • Achieve or exceed monthly quotas of booked meetings and qualified opportunities, and close transactional business
  • Manage, track, and report on all activities and results
  • Learn and maintain in-depth knowledge of Drift’s product suite, industry trends and competition
  • Put the customer at the center of everything you do

About you and what type of skills you’ll need:

  • Must be extremely customer centric, service oriented and sales minded
  • Technologically savvy and ability to learn new technology fast
  • Exceptional written communications skills
  • The ability to work individually and collaborate within a team environment
  • 1-2 years of work experience in customer-centric roles

About Drift

Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now. After just two years in market, the company has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA.

Read Full Job Description


Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

We've been to Nashville, Austin, and Killington for our yearly company retreat! Where to next?!



How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.


Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.


Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.


CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.


Customer Success Manager

What are Drift Perks + Benefits

Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
More Jobs at Drift20 open jobs
All Jobs
Design + UX
Dev + Engineer
Project Mgmt