CloudHealth by VMware is looking for a highly motivated Associate Corporate Account Manager with prior customer facing experience. This role will report into our Customer Success organization. The vision of the Customer Success organization is to build a community of champions for the platform by driving positive outcomes and experience.

ABOUT YOU: You're a high-energy, relationship builder who is eager to work internally and externally to deliver value to customers. You pride yourself on having a deep understanding of each customer’s business, and how our products can help them achieve their goals. You are passionate about building strong customer relationships and ensuring ongoing success.

YOU WILL:

- Lead a book of accounts, with the goal of renewing customers year over year and identifying revenue expansion opportunities.

- Consult with customers to understand their business and strategic goals, ensure customer’s overall objectives are being met, and they are finding value through the adoption of product and services.

- Contribute to the development and maintenance of the Tech Touch Program.

- Partner closely with Sales and Customer Success leadership to mitigate churn risk and ensure ongoing customer success.

- Track customer interaction within Salesforce.com and Gainsight.

- Evangelize new product features and provide customer feedback to Sales, Product, Customer Success and Marketing teams.

- Participate in cloud provider events / seminars and maintain a deep understanding the cloud service management space.

- Travel onsite to customers ~5-10%.

YOU HAVE:

- 2+ years customer facing experience

- Experience in a B2B and SaaS company

- A strategic approach to problem solving

- Experience identifying key stakeholders/decision makers and learning their business goals

- Ability to work independently, in a dynamic environment

- Strong technical background and sales/customer orientation

- Salesforce and LinkedIn expertise

- BS/BA or equivalent

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

VMware Company Overview: VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.