Client Success Director, National Accounts

| Greater Boston Area
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About Agero: 

Agero is a leading provider of vehicle driver and safely, security and information services including roadside assistance, consumer affairs and claims management services. The company protects 100 million vehicle owners in partnership with leading automobile manufactures, insurance carriers and others. Managing one of the largest national networks of service providers, Agero responds to more than 12 million roadside requests annually for emergency assistance. 75% of new passenger vehicles sold in the US use Agero solutions and 11 of the top 15 insurance companies leverage our services. Agero’s award winning solutions leverage advances in technology and information services to accelerate and enhance response to drivers needs while strengthening customer loyalty. Agero is a member company of Cross Country Group, is headquartered in Medford, Ma with operations throughout North America. Agero has revenues of nearly $1b+ and 3,500 employees 

About the Role: 

The Client Success Director, National Accounts will have responsibility for nurturing and growing a key portfolio of the Agero Insurance Line of Business.  This portfolio consists of a number of existing accounts and represents the vast majority of the Line of Business whitespace in terms of number of potential logos. 

This role is a people manager role; currently there is one Sr. Client Success Manager that will report to this role and the expectation is to ad additional resources to help grow and maintain the book of business.  In addition, this role will liaise with cross-functional internal teams (Billing, Operations, Marketing, IT, Sales engineering, Product, and other departments) to ensure service execution and achievement of company and client goals.  

 Key Outcomes 

  • Complete a successful transition of the accounts from peer account team 
  • Develop a robust pipeline of new business opportunities in this segment 
  • Establish a strategy, business and operating model for the segment 
  • Build strong relationships with a cross-functional group, as well as the team 

The Day to Day:

This position requires the individual to work independently. The general duties of this position are: 

  • Serve as the lead point of contact for multiple clients 
  • Build and maintain strong, long-lasting client relationships
  • Curate and grow a healthy pipeline of new prospects and leverage Marketing to help create thought leadership and campaigns to drive top of the funnel activities 
  • Collaborate with Marketing and Product to deliver critical information related to our solutions and products 
  • Own vital initiatives that will create growth, improve service, and deliver strategic value 
  • Identify opportunities for increasing process efficiency while improving the customer experience 
  • Drive your team to create materials to deliver value program performance insights for internal leadership and clients in the form of monthly reporting and business reviews 
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors 
  • Ensure the timely and successful delivery of our products and services according to needs and objectives 

 About you:  

  • Proven work experience as an Account Director, Sales Manager, or relevant role 
  • Excellent written and oral communication skills 
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level 
  • Solid experience with CRM software (e.g. Salesforce CRM or HubSpot) and MS Office (particularly MS Excel and PowerPoint) 
  • Proven track record of thought leadership and problem-solving 
  • Experience delivering client-focused solutions to customer needs 
  • People management experience 
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail 
  • Experience with Business Intelligence (BI) or other data tools and comfort with complex reporting 
  • Comfort executing a consultative sales process, including the administrative elements that accompany that process 
  • Having sold or serviced to Claims and Marketing in Insurance is not required but desired 
  • Desired Tech skill set includes experience with mobile APIs and digital self service technology is a plus 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
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    • MongoDBDatabases
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    • SQLiteDatabases
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    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
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    • Aha!Management
    • ConfluenceManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Constant ContactEmail

Location

We're located in thriving Medford, MA, along the picturesque Malden River, with close access to the MBTA, I-93, restaurants, shops & downtown Boston.

An Insider's view of Agero + Swoop

How would you describe the company’s work-life balance?

Agero allows me to have the work-life balance I need. The company understands and cares that employees have things they need to deal with outside work. Agero is the most flexible company I have ever worked at in accommodating the chaotic schedule I sometimes have to work; I arrange my life first and know it’s ok to make my work fit in around that.

Cathy

Senior Manager, Data Science

How has your career grown since starting at the company?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Chief of Staff

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry not just here but globally, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy Officer

What makes someone successful on your team?

My team is comprised of Program Managers who are responsible for driving delivery across most of the organization. Those who are most successful are proactive, solution-oriented, and skilled collaborators, have a natural and relentless curiosity, and both embrace and evangelize change. Of course, great discipline and organization skills help too!

Stefanie

Director, Program Management

What are Agero + Swoop Perks + Benefits

Agero + Swoop Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your technology career. We are committed to each other's wellbeing and growth, and provide support through our:

- Continuous two-way dialogue driving actionable change​
- Employee recognition programs​
- Engagement events and activities​
- Targeted career development programs designed to support the growth of each employee's career
- Active Diversity, Equity, and Inclusion initiatives
- Agero Employee Discount & Perks​ Program (partnerships have included BJs, ClassPass, Liberty Mutual Home & Auto, and much more!)
- Robust benefit offerings​
- Rich community partnerships and volunteer opportunities
- Tuition reimbursement
- A fully-equipped game and entertainment room complete with the latest and greatest gaming systems
- Onsite gym complete with spinning, yoga and much more!

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
You will have the opportunity to help with: identifying the latest additions for our game rooms, discussing how to better communicate across the org or planning events.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of pre-disability earnings.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments. We match 100% of the first 2% of contributions, and 50% of the next 4% of contributions.
Performance Bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t – including flexible health and dental care from your choice of doctors. We take care of the time off and allow you to make decisions about how much you want to carry over from year to year so you can recharge your batteries and achieve harmony both inside and outside of the workplace. How many places set you up with laptops and two monitors as standard fare? We’ve got more discounts and perks than you can count on 2 hands – and they are meaningful! Plus we offer a free subscription to the CC Motor Club.

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