Top Remote Customer Success Jobs in Boston, MA
Drive and execute critical strategic initiatives to achieve goals, partner cross-functionally, track progress and communicate with leadership teams, identify operational efficiencies, and propose solutions.
The Customer Advocacy Manager will be responsible for building, managing, and growing customer marketing programs in a high-growth SaaS company. They will work cross-functionally with stakeholders in Sales, Customer Success, Marketing, and PR/AR to drive customer participation and engagement. Key responsibilities include managing customer references, recruiting customers for marketing activities, and developing strategic customer relationships.
Customer Success Manager role at Kalderos focusing on ensuring positive customer experiences, providing support for Kalderos' applications, and driving process improvements for scalability. Responsibilities include supporting drug manufacturers, working with states and pharmacy benefit managers, creating dispute reports, engaging in dispute resolution, and optimizing customer success execution activities.
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Ontra is seeking a Manager, Customer Success to lead a team responsible for onboarding, adoption, and retention efforts for SaaS products. The role involves developing a high-performing team, improving processes, and supporting daily operations. Candidates with B2B SaaS experience, particularly in financial services, are preferred.
The Clinical Quality and Training Specialist will be responsible for implementing clinical training and quality processes to improve operational efficiency and exceed industry standards. They will audit team members, facilitate training, coach for improvement, and provide performance reporting.
Client Experience Proposal Manager responsible for driving planning and approach for pursuit products, leveraging pipeline analytics, managing content resources, and supporting proposal innovation within a global environment. Requires 4 years of sales, marketing, or PwC experience.
The Loss Prevention Agent for the MFC locations will be responsible for maintaining strict company standards within the interior and exterior of the MFC location. Monitor physical security initiatives and enforce standards for Driver Partner and MFC Associates.
The Customer Success Manager at Arcadia is responsible for managing steady state activities for non-enterprise clients, ensuring strong data quality, effective support, and smooth upgrades. They build long-term relationships with clients, troubleshoot technical issues, and collaborate with internal teams to drive issue resolution and customer success. Success in this role involves completing certifications, managing customer accounts, providing support, and guiding clients through product configurations.
As a Senior Specialist in Executive Visual Storytelling at ServiceNow, you will help top company leaders showcase the mission, products, and people through visual storytelling. Your focus will be on video editing and production to position executives as visionary leaders on key topics and events.
In this critical role, you will manage a multi-partner, fully outsourced, channel-focused customer support operation. Responsibilities include orchestration and oversight of the performance of a large-scale operational function, supporting the activities and functions of specialized customer support agents. Strategic liaison across diverse departments to drive performance results through data-driven operational excellence and quality improvement.
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