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Client Development Manager

| Greater Boston Area

Smartsheeters truly stand out. It is clear by their attitude and actions that they work for a company that is not only innovative and authentic, but filled with individuals who are supportive, driven and committed to being a part of Smartsheet’s success. Our leadership is comprised of executives with deep experience who are committed to maintaining an environment that promotes personal and professional growth as well as encouraging individuals to take an active role in the vision of the company.
 
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet Boston, MA and reports to the Commercial Sales Manager.
 
Smartsheet is a high growth SaaS company with thousands of organizations and millions of users around the world experiencing substantial value from the use of the innovative Smartsheet platform. Company leadership is comprised of executives with deep experience and demonstrated success in the software industry.
 
Job Responsibilities:

  • Become an expert in the features, benefits and application of Smartsheet’s products
  • Provide proactive support to customers and prospects
  • Maintain accurate and up-to-date records
  • Achieve sales support quotas by qualifying prospects
  • Conduct needs assessment calls with specific prospects
  • Schedule online product demonstrations
  • Strong writing skills and excellent phone manner
  • Confidence and interest in problem solving
  • A passion for exceeding expectations
  • Ensure Smartsheet’s success in the retention and growth of account revenue
  • Ensure customer success in maximizing the value of Smartsheet solutions
  • Consult with clients in defining collaboration goals, success criteria and program strategy, in order to ensure the customer perception of value that leads to sales renewal and expansion
  • Develop account plans with Account Representatives

Requirements:

  • Three to five years proven sales track record
  • Experience in managing customer relationships and maintaining relationships in a B2B environment 
  • Sales experience in a technology oriented field
  • Knowledge of CRM software packages and proficiency in Microsoft Office products
  • Formal understanding of Solution/Consultative Selling
  • In-depth knowledge of Smartsheet’s products and services, their functionality and applications in customer learning and development initiatives
  • Must have an understanding of the different steps involved in a sales cycle and must know how to leverage each stage in the sales cycle to advance the sale
  • Ability to work with multiple functional departments and roles to manage customer life cycle from implementation to renewal
  • Excellent ability in analyzing the opportunity for cross-sell and up-sell potential within existing books of business
  • Proven ability to prospect and manage a designated territory to maximize revenue growth
  • Ability to manage multiple relationships within an organization
  • Strong relationship-building and consulting skills
  • Operates with a sense of urgency and has a positive, winning attitude
  • Excellent written / verbal communication skills to interact with senior level corporate management
  • Passion for working with emerging technologies and an ability to understand new technical concepts
  • Bachelor’s degree or the equivalent combination of other post-secondary education
  • German or French proficiency a plus
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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages

Location

We are located in Boston's Leather District near a host of great restaurants and bars, as well as 6 minutes walking distance from South Station.

An Insider's view of Smartsheet

How would you describe the company’s work-life balance?

“Working at Smartsheet, you quickly realize that everyone is Smart and driven. That being said, you also find a culture built on honesty, authenticity and support. The work-life balance is paramount to Smartsheet and teammates are empowered to have a schedule that works for them best. "No one size fits all."

Innocent

Tech Support

What does your typical day look like?

“Working at Smartsheet is challenging, but rewarding. Change happens quickly, innovation is encouraged, and we are constantly improving our product and how we serve our customers.”

Olivia

Senior Product Trainer

What makes someone successful on your team?

“Working at Smartsheet has epitomized what a successful SaaS organization should look like. Every day, I am held to the highest standard by my peers, leadership, and our customers. What I enjoy most in particular about Smartsheet is how the entire team is driven by the same identity: To empower everyone to improve how the work.”

Paul

Solutions Implementation Manager

How do you empower your team to be more creative?

"Our employees have a track record of innovating and problem solving. Too often hiring managers give out high points for the type of logos recruits have on their resume or for their impressive academic background. We take a different approach by focusing on who has the technical chops to get stuff done and make a positive impact for our customer"

Mahesh

Senior Director of Engineering

What’s the vibe like in the office?

“As Senior Software Development Engineer at Smartsheet I am excited to go to work every day. I love collaborating with all my wonderful teammates building amazing products at Smartsheet. I work with a team of talented and driven people, striving to build the best work management and collaboration product on the market.”

Jenny

Senior Software Development Engineer

What are Smartsheet Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Perks & Discounts
Casual Dress
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