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Channel Sales Operations Specialist

| Somerville

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

If you are highly organized, and can thrive in an ambiguous environment, we want you as our channel sales operations specialist. The channel sales team drives revenue through our resellers worldwide, and we’re looking for someone to own all operations to support the team’s growth.

The Job:

  • Be the main point of contact for order processing for partners. Process orders, follow up on orders, coordinate with finance and logistics through product delivery
  • Reconcile missing orders and payments with the appropriate internal teams as needed
  • Work with channel sales managers to ensure thorough new partner onboarding, e.g. training the procurement team on web store order placement, process POs, set up their account in our systems, etc...
  • Prepare monthly credit memos for partners (defective products, RMAs, performance incentives, special marketing and sales programs, etc...)
  • Work with channel managers to maintain accurate partner data within Salesforce, Magento, and other systems
  • Communicate critical updates and announcements to channel partners including new product launch, new pricing or SKU announcement etc.
  • Be a contributor to execute projects that make channel sales more efficient and effective while reducing sales blockers for partners. Examples: Launching partner portal, working with other teams to improve order placement processes, designing and executing operational details of various sales campaigns.
  • Provide additional operational support as needed including partner summit preparation, sending New Years gifts, help with documentation needed to launch new products, and ad-hoc requests to support the channel sales team

You:

  • Have a bias to action and are organized in your approach to get things done
  • Are energized by working cross functionally and resourceful to solve problems
  • Clearly communicate across teams, internally and externally
  • Enjoy being a jack-of-all-trades, and the go-to person within the channel team
  • Want to remove blockers for the sales team, and have a "how can I help?" attitude

Bonus skills:

  • Familiarity with Salesforce, Magento, Netsuite, G Suite
  • Have worked in a partner or customer-facing role
  • Understanding of a channel sales model

Our Perks:

  • Flexible Vacation
  • Premium coverage for medical, dental, and vision plans
  • Paid parental leave
  • Commuter benefits
  • Unlimited 3D prints

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.


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Location

35 Medford St. Suite 201, Somerville, MA 02143

An Insider's view of Formlabs

What’s the vibe like in the office?

Culture is extremely important at Formlabs. With now over 400 people combined in our Boston and Berlin offices, the goal is to “keep Formlabs weird,” which is really just a fun way of saying, “let’s keep things interesting.” Since we are trailblazing the way for a new era of low-cost manufacturing, keeping things interesting isn’t too difficult!

Formlabs

Formlabs

What projects are you most excited about?

Everything we produce is an ongoing project. A big focus for us has always been to relentlessly improve upon our existing products. We release regular updates to our software, printer and materials - keep an eye on our blog to see all the exciting things we have planned for the coming year!

Formlabs

Formlabs

How does the company support your career growth?

Everything Formlabs is doing and creating has never been done before. We are a work-in-progress organization with a lot of space for growth. We seek to cultivate an environment where individuals can contribute their own new ideas and participate in the evolution of the company.

Formlabs

Formlabs

What is your vision for the company?

We're committed to bringing powerful and accessible fabrication tools into the creative hands of professionals around the world.

Formlabs

Formlabs

What are some social events your company does?

We regularly have people organizing everything from whiskey tastings to ice climbing. The interest-diversity here is vast and people are quick to jump in and learn something new. Just to name a few of our internal “clubs," we have Booklabs, Filmlabs, Whiskeylabs, ping pong tournaments, Fitness Bootcamp, yoga, Ragnar, summer camps, hackathons . . .

Formlabs

Formlabs

What are Formlabs Perks + Benefits

Formlabs Benefits Overview

We invest in our people. That's why we provide flexible vacation, generous premium coverage for medical, dental, and vision plans, paid parental leave, commuter benefits, and unlimited 3D prints. We are committed to offering a holistic benefit package to support you inside and outside the office.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Catered lunches 3x per week, unlimited snacks, office pets, 100% healthcare coverage, regular presentations and technical talks, Form Clubs for anything and everything.. CoffeeLabs, WhiskeyLabs, PaintLabs, GameLabs, FilmLabs, the list goes on. A culture that welcomes you into your FormFamily from Day One.

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