EverQuote (Nasdaq: EVER) operates at the intersection of technology and insurance. We are the largest online marketplace for insurance shopping in the United States. We make insurance shopping easy, efficient and personal by saving consumers and providers time and money. Our goal is to reshape the way consumers shop and improve the way insurance providers attract and connect with customers, as insurance shopping continues to shift online.

EverQuote.AI, a subsidiary of EverQuote, is determined to build a better way and look for talented advisors to fuel our growing business, not to add cogs in the machine.

EverQuote. AI is a team of technology leaders and sales experts dedicated to ensuring that everyone can experience the peace of mind that comes with protecting the people and things they care about most. We’re a service-oriented team and need someone who can provide a best in class customer service level and attention to detail, ensuring our carrier has all the necessary information to provide coverage to our clients.

Case Manager

As an EverQuote Case Manager, you will administratively manage cases during underwriting. This requires frequent communication and collaboration with life insurance agents, clients and carriers. This role will be part of a fast-growing team and needs to be an ambitious, efficient and resilient team member.

Essential Duties & Responsibilities:

• Review new life insurance applications for missing information including forms, medical history, payment information and policy criteria before submission
• Monitor case progress and requirements by providing a high-level of customer service through following up with customers via phone, email and fax.
• Administratively manage workflows, applications and underwriting processes and requirements
• Proactively streamline and implement process improvement
• Drive customer success efforts to ensure a best in class customer experience
  

Required Skills & Experience

• Experience working in customer service in a high volume telephone environment (Working in the insurance industry is a plus!)
• Proficient in building efficiencies in Excel. Must be comfortable manipulating data using formulas
• Exceptionally organized with the ability to juggle multiple priorities in a fast-paced environment
• High sense of urgency, resiliency and problem-solving abilities 
• Excellent verbal and written communication with internal and external customers over the phone and via email
• Demonstrated ability to work independently with effective time management

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

EverQuote is committed to building an equitable, diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or veteran status.