Business Operations Analyst

| Greater Boston Area

We are looking for a Business Operations Analyst to join our team. This role will work cross-departmentally with the marketing and sales teams and will be responsible for managing and enhancing our systems and operations. The ideal candidate will think logically to solve challenges, proactively identify areas for improvement, and support marketing & sales team members in campaign execution. They will be considered the in-house expert and authority on our critical internal systems.

About You

You love solving puzzles and get a thrill out of solving a difficult problem. You’re logical and detail oriented, and aren’t afraid of coming up with creative solutions. You’re curious and seek out ways to learn and grow. You have a strong perspective on how to run efficient business operations. You use analytics and reporting to identify room for growth. You enjoy working collaboratively and helping others succeed. You’re not afraid to speak up or make recommendations. You feel comfortable “under the hood” of sales and marketing systems. You have demonstrable reporting and analytics skills.

Role and Responsibilities

  • Own our business operations, systems, and infrastructure. Constantly be aware of any concerns, inconsistencies, and data issues - and work proactively to address them.
  • Create and execute operational strategy. Know who to loop in from what team, how to effectively route information, and how to create a smooth user experience both internally and externally.
  • Understand the key metrics for performance and identify the best, easiest way to measure and monitor those KPIs. Create reports and analyze progress on data like customer acquisition cost, attribution, lead flow, and sales forecasting.
  • Ensure effective lead flow and conversions. Effectively communicate fixes and changes.
  • Be our in-house HubSpot expert and use this expertise to create efficient and effective programs. You’ll manage HubSpot lists, workflows, integrations, contact settings, forms, reports & analytics tools, and sales pro tools.
  • Be our Salesforce administrator. Manage integrations and build outs with other platforms.
  • Provide support and operations expertise to team members using HubSpot and Salesforce, as well as to other stakeholders when it comes to helping understand what information we have, how to use it, and where to find it.

Position Requirements

  • 2+ years in a sales ops, marketing ops, or business ops role
  • Experience with HubSpot, Marketo, or Pardot (experience with HubSpot is a huge plus)
  • Experience with Salesforce
  • Meticulous attention to detail – this is a job for someone who knows the impact of a small change and checks their work thoroughly
  • Ability to multitask in a fast-paced environment
  • Desire to work cross-functionally and collaboratively
  • Previous experience with business operations and automation - preferably within a B2B company
  • Analytical, strategic, and data-driven mentality
  • An idea-generator: someone who will constantly be working to improve our systems and better support the marketing and sales teams

About the Company

3Play Media is a rapidly growing, profitable technology company with a startup culture making a huge impact on the way people consume online media. We provide premium captioning, transcription, audio description, and translation solutions to over 2,500 higher ed, enterprise, media, and government customers. Our goal is to simplify the workflow through flexible APIs, a secure online account system, and integrations with a multitude of players, platforms, and lecture capture systems. We got our start in 2008 out of MIT Sloan and we are based in Boston, MA.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoCRM
    • MarketoLead Gen

Location

We're right in the middle of the Seaport, in easy walking distance to South Station and to dozens of lunch spots, bars, and restaurants.

An Insider's view of 3Play Media

What are some social events your company does?

I collaborate with my colleague Lily on a wide range of social events for 3Play Media. Our goal is to create a diverse amount of social gatherings, month-to-month, that every employee can enjoy. Recently we held a murder mystery night. We have also enjoyed bowling, a Red Sox game, a scavenger hunt, and office olympics.

Donny

Account Manager

How do you collaborate with other teams in the company?

There is an open and collaborative philosophy that is instilled in each employee from the executive team, even before a person is hired. The exec team fosters a true "open door" policy by always being available in person to field questions or hear ideas. We consistently meet across teams to share ideas/challenges and stay up to date with product.

Erin

Senior Account Executive

How has your career grown since starting at the company?

My experience at 3Play has been a whirlwind! I was hired to produce content 3.5 years ago; now, I'm the Director of Marketing and manage our marketing team and operations.

My experience is a testament to how the execs feel about promoting internally. They have always treated me with respect and have provided a platform for me to grow and succeed.

Lily

Director of Marketing

What is your vision for the company?

We are at the forefront of making video the ultimate tool for learning, communication, and entertainment. One day, nearly every video will be accessible. This presents exciting and daunting operational challenges; challenges that we are taking on with full steam to be the unequivocal leader in the space.

Josh

Co-Founder, Chief Revenue Officer

What are 3Play Media Perks + Benefits

Culture
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Promote from within
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