We are a dynamic and rapidly growing community of individuals on a mission to disrupt the restaurant technology space. Every single day, you will be challenged both creatively and intellectually as you take on important projects in an environment that fosters continuous learning and growth. Every aspect of our work is iterative, and your voice and contributions will help shape the future of Toast. We are looking for candidates that resonate with our mission "to empower the restaurant community to delight guests, do what they love, and thrive." If this sounds like you, join us!

You are responsible for the end-to-end development and deployment of Toast’s Partnership strategy. This includes working closely with our product and sales teams to develop strategy, scoping potential partnerships and negotiating contracts, engaging and developing deep relationships with external parties, and executing the deployment and ongoing growth of these partnerships across a cross-functional team within Toast. The successful candidate will have experience managing external relationships and driving cross-functional internal teams, be comfortable dealing with uncertainty in a fast-paced environment, and able to put structure to nebulous, unstructured problems.

You will:

• Develop and execute Partnerships strategy with Director of Business Development, including established partnerships
• Work closely with product, restaurants success management, support, and sales teams to identify and engage potential Partners to enhance our growth profile
• Be a liaison between Business Development, Product Marketing, Product Management, Sales and Customer Success
• Create a Partner Success Roadmap and help ensure that new partners are engaged in activities outlined in the roadmap
• Own day-to-day partner relationship and account management, from launching to new feature releases to customer escalation responses
• Design and implement necessary analytics to measure and optimize Partnerships on an ongoing basis
• Assist with partner recruiting
• Operate with little oversight, be an executor, and be able to drive excitement and consensus across variety of teams across Toast

You have:

• 6+ years of experience in partnerships, account management, or business development roles
• Technical skills and familiarity of APIs and integration methods
• Experience in fintech and working with payments companies preferred but not required
• Strong analytical skills – able to evaluate opportunities from strategic, brand, financial, and operational perspectives
• Proven ability to work collaboratively with internal and external cross-functional teams to drive programs and/or products
• Excellent interpersonal skills with the ability to think and communicate creatively, thoughtfully, and on your feet with diverse technical and non-technical groups, spanning all organizational levels
• Proven ability to develop relationships, negotiate, and problem solve with external partners
• Highly entrepreneurial and comfortable working in a fast-paced environment with the ability to thrive under minimal guidance
• Strategic thinker and tactical executor – able to shift from big picture to detailed operations rapidly
• Strong team player with excellent track record of success in fast-paced environments with changing priorities
• BA/BS required, Masters is a plus