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Business Analyst

| Greater Boston Area

Who We Are

MedTouch is an award-winning online strategy and technology company headquartered in Boston, MA. Focusing exclusively on hospitals, health plans and physician groups, MedTouch combines creative and technical expertise to ensure our clients achieve results that matter. Our services and solutions include healthcare specific content management solutions, user experience design, results driven search marketing, content strategy services, consumer facing websites, employee oriented intranets and more.

We are a fast-paced, innovative company and we take pride in the quality of our people as well as our work. Although we are growing steadily, we strive to retain a relationship-based, people focused environment. We are committed to creating a welcoming and rewarding workplace for clients and employees alike.

The Role

As a Business Analyst at MedTouch, you will collaborate with the technical, delivery, and project management teams to deliver high quality results and support for our healthcare clients. This role helps to define key functional requirements and is the glue in complex, multi-stakeholder projects.

This opportunity is destined for a technical jill/jack-of-all-trades who thrives on variety and can fearlessly bridge the gap between business and web development. This job requires puzzle solving, creativity and a constant desire to learn.

You will:

  • Triage client issues and questions, providing solutions when possible, or otherwise additional information for the technical team.
  • Gather and document requirements from clients for our web delivery team and provide estimates for technical work.
  • Assist with data mappings for various data imports.
  • Support project managers with day-to-day client communications that are technical/implementation related.
  • Collaborate with the QA team as they prepare test cases and coordinate deploys with the delivery team and developers.
  • Configure our content management system (CMS) with templates, workflow, users/security, taxonomy, etc.
  • Demo site and provide trainings to internal and external clients, answering questions about features and functionality.
  • Identify best practices/areas for enhancement in our product; understand client/user pain points.
  • Contribute to the ultimate success of the team by constantly searching for opportunities to improve.

The Fit

The job is just right if you have:

  • A completed B.S or B.A in a similar or related field.
  • Three years’ experience in a Business Analyst, Technical Support, Product Owner or Project Manager role.
  • A strong technical background with experience in websites, web applications, or SaaS.
  • Experience gathering and/or documenting technical requirements.
  • A knack for explaining technical concepts to non-technical people.
  • Excellent critical thinking skills, love to problem solve, and not afraid of a good challenge.
  • A proven track record of being able to evaluate risks, adapt and make tradeoffs when needed. 

Bonus Points

  • Experience creating 508 compliant sites.
  • Familiarity with enterprise Content Management Systems (CMS), particularly Sitecore.
  • Background in the healthcare or similar industry.

What We Can Offer You

  • Fifteen days of PTO per year plus nine paid company holidays and other time off as needed.
  • Healthcare, Dental and Vision coverage as outlined in the company benefits overview.
  • 401(k) plan options.
  • Short Term Disability Insurance, Long Term Disability Insurance, and Life Insurance.
  • Flex spending account for out-of-pocket medical expenses.
  • Dedicated budget for individual and team training and education purposes.
  • Company sponsored charity opportunities.
  • Seriously awesome people to work with and an employee happiness budget.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • vue.jsLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SymfonyFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • DrupalCMS
    • SitecoreCMS
    • SalesforceCRM
    • MailChimpEmail

Location

We're in the middle of great restaurants and shopping in Somerville's Assembly Row, right off the orange line!

An Insider's view of MedTouch

What are some social events your company does?

One of my favorite social events is Employee Appreciation Week! The fun combination of team time, food, gifts and learning truly embodies one of our core values – Celebrate People!

Courtney

People + Culture Coordinator

How do you collaborate with other teams in the company?

Collaboration is in it’s greatest form during our thorough client roadmapping process. It involves every team member working together to create realistic project scope and estimates.

Joe

Senior User Interface Developer

How has your career grown since starting at the company?

When I started with MedTouch 5 years ago, I had no software or healthcare experience. In my time here, I’ve been able to pursue my technical interests on three different teams! Thanks to the support of my knowledgeable co-workers, I’ve become well-versed in all aspects of our industry and can better help our clients achieve their project goals.

Kasie

Manager of Delivery

How do you make yourself accessible to the rest of the team?

My goal is to provide insight & help my team process through issues that arise. This enables each person to own the solution, while also empowering them to be more confident handling similar client matters moving forward. Being an available resource for the team rather than simply providing the “right” answer makes us a stronger team together.

Frederic

Vice President of Client Services

What’s the vibe like in the office?

The Medtouch vibe is a great balance of fun loving and professionalism. The kind of place where you’re happy to be because the people are both awesome and brilliant. Good vibes.

Yeye

.NET Developer

What are MedTouch Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Our employees also enjoy exclusive discounts to many of the shops and restaurants in Assembly Row!

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