Thrasio is the consumer goods company reimagining omnichannel commerce and consumer products, and boasts an innovation engine that brings high-quality products to market across digital marketplaces, channels, and retailers globally.

With the experience of evaluating more than 6,000 Amazon companies, acquiring over 130 top-rated brands, and managing the scale of 22,000 products, Thrasio is the largest acquirer of Amazon FBA brands. Since our founding in 2018, the team has grown to more than 1,000 people globally--most of that growth has occurred during the COVID-19 pandemic. Hiring people who share a passion for their craft in the eCommerce space is the reason we’re projected to grow more than 10x in the next few years. This growth is supported by investors whose portfolios include Facebook, Google, Jet.com, StitchFix, and Lululemon. We do our best work when we’re surrounded by people who are insatiably curious, agile, and who thrive in collaborative, check-your-ego-at-the door working environments. Sound like you? We’d love to chat.

The Role

Brand Account Administrator will ensure the day to day management of impairments across a portfolio of brands. Impairments include product suspensions, listing issues, and other concerns that impact a product’s ability to sell on eCommerce platforms. The administrator would work closely with internal and external stakeholders to quickly identify brand impairments and project manage their resolution. The administrators would be heavily engaged in data gathering, drafting appeal documents, documenting processes, and keeping all stakeholders informed of the progress. 

Daily Tasks

• Monitor suspension/impairment queue
• Drafting appeal documents and monitoring their progress after submission 
• Troubleshoot listing issues 
• Conducting account health audits

Prime Responsibilities You Can Deliver

• Project manage all product suspensions from identification of the issue all the way through to resolution. This would include strong attention to detail in determining the root cause of an issue, drafting its appeal, and collecting the relevant supporting documents.
• Manage listing level impairments that impact brand revenue by coordinating with internal and external teams.
• Create policies and procedures for all impairments and suspensions, regularly updating them with new information and skill sets learned.
• Maintain a database of successful appeal documents for use by the team.
• Provide weekly reporting to all relevant stakeholders as to all impairments/suspensions, their status and any issues outstanding in a succinct and organized report.

What You Bring to the Party

• Hyperorganized, critical thinker, able to manage multiple high priority projects and revenue impacting incidents
• Strong written communication skills, including drafting persuasive and analytical documents for review
• Knowledge of Amazon marketplace and compliance
• Marketplace Background -- managing marketplace policies/metrics and best practices
• Experience creating processes and developing standards of procedure
• Strategic problem solver who operates well under pressure
• Ability to collaborate with cross-functional teams, extremely organized, process/project management experience
• Ability to triage a number of issues by level of importance and tier of revenue
• Experience- College degree and Amazon experience strongly preferred; 3-5 years work experience

THRASIO IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER AND CONSIDERS ALL QUALIFIED APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, GENDER, SEXUAL ORIENTATION, GENDER IDENTITY, ANCESTRY, AGE, OR NATIONAL ORIGIN. FURTHER, QUALIFIED APPLICANTS WILL NOT BE DISCRIMINATED AGAINST ON THE BASIS OF DISABILITY, PROTECTED CLASSES, OR PROTECTED VETERAN STATUS. THRASIO PARTICIPATES IN E-VERIFY.

Thrasio does not accept agency resumes. Please do not forward resumes to our jobs alias, Thrasio employees or any other organization location. Thrasio is not responsible for any fees related to unsolicited resumes.