We're on a quest to help people connect through pets.
Boston, MA

Associate Director Strategy & Business Development at Chewy (Greater Boston Area, MA)

| Greater Boston Area
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Our Opportunity:

Are you a visionary that enjoys innovating on behalf of customers to create unique, special, and lovable experiences?  Are you an equal part builder that gets great satisfaction from seeing your idea come to life? If so, come make history inventing digital-first services to deliver on our mission to make pet healthcare affordable and accessible to all US households.

We are looking for an Associate Director Strategy & Business Development - Healthcare Services to be an advocate for the customer. This candidate will join our burgeoning healthcare services team to build-out an innovative, new vertical at Chewy. In this role, you will drive the end-to-end customer experience, including assortment strategy, pricing, business case and financial analysis.  You will manage the external vendor relationships, contract negotiations and partner with internal cross-functional teams to define the business requirements of your vision, influencing all inputs of the service delivery across product teams, UX design, sales operations, customer service, and marketing functions. 

This role requires equal parts of creativity and rigorous, analytical thinking to deliver simple solutions to complicated customer problems in a highly regulated industry.  We envision that successful execution of this idea will lead Chewy to becoming the market leader in this category.  

What you'll do:

  • Define and execute on a strategic market opportunity to solve an unmet customer need that aligns with category mission and vision statement.
  • Lead marketing sizing, customer segmentation, competitive positioning, competitive analysis, and business case for growth opportunity.
  • Define roadmap to delivering strategy, including identifying partners, contract negotiations and developing key long-term business relationships to offer a compelling assortment to our customers.
  • Identify key customer value propositions for new offering, including designing features and leading new product development.
  • Partner with key internal stakeholders to define business requirements (e.g. product teams, marketing, sales teams, partner teams, legal, PR, compliance, etc.).
  • Recommend business plans that achieve company goals while achieving a healthy risk-reward profile with a bias towards action/accelerating time to market
  • Drive execution of vertical and category initiatives across the continuum of pet healthcare stakeholders, establishing relationships with B2B and B2B2C partners
  • Draft and present business review updates to C-Suite and senior leadership team

What you'll need:

  • A track record of developing and executing on the strategy and vision for new B2C products, including delivering innovation to a category that has potential to disrupt the industry
  • Background in management consulting, business development, product management, brand management, or relevant experience delivering high-impact innovation
  • Experience executing large scale projects end-to-end, including demonstrated success leading cross-functional teams through highly complex, ambiguous situations presenting them with clear, actionable insights that accelerate time to market
  • Ability to stage gate new frontier ideas into digestible, actionable plans to deliver across multi-year roadmap, working backwards from the customer
  • Willingness to roll up your sleeves to get the job done
  • Excellent communication skills, including experience communicating convictions to C-Suite, written and verbal
  • Tech, retail, healthcare, and/or consumer financial services industry experience preferred
  • Experience with marketplace solutions
  • Bachelor’s Degree 
  • MBA or equivalent background helpful
  • Position may require travel
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
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Where we are

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.


Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.


Senior Integrated Marketing Manager

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