Associate Account Manager at CarGurus
Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work’s made a real impact. We’re the most-visited car-shopping site in the US, and we’re expanding globally. Ready to come along for the ride?
As an Associate Account Manager at CarGurus, your main task will be to increase the retention of our client base. You will work in tandem with the Retention team to qualify accounts, have high-level discussions, and uncover opportunities all in an attempt to retain business. You will also work with our high-risk clients to ensure that payment information is up to date to prevent cancellation.
What You'll Do:
- Prospecting using Salesforce
- Calling existing clients and setting appointments with Retention reps
- Discussing pricing options and sending contracts
- Calling delinquent clients in an attempt to clear up billing issues
- Identifying cancellation reasons
- Updating contract agreements with existing clients
Who You Are:
- Bachelor’s degree
- Strong prioritization and time management skills
- Ability to stay focused on task and follow directions precisely
- Strong communication skills, both verbal and written
- Experience with Salesforce.com experience a plus
You will have the opportunity to learn sales skills as well as interact with clients on a daily basis. It is essential that you are detail-oriented as meticulous note-taking will be required. Any experience with sales is a plus, collegiate experience counts. This will be a team-work heavy job, as you will be working the opportunity pools of existing Retention representatives. You will work together to retain as much business as possible in a given month. Interpersonal skills and a willingness to work with those around you is non-negotiable.
At CarGurus, we invest in our people’s professional growth with everything from learning and development programs to tuition reimbursement. Want to work on projects that expand your skill set without sacrificing your work/life balance? You got it. We also strive to provide perks and benefits that employees actually care about like free lunch, commuter subsidies, and more. That includes equity in the company—our way of showing that we want you here for the long haul.
We work hard every day to build the world’s most trusted and transparent automotive marketplace, but trust and transparency don’t just apply to our consumers. They extend to our talent, too. We aim to create a workplace where everyone feels they can bring the ultimate expression of themselves and their potential—where you don’t just fit, you thrive. We don’t discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
In addition to the US, CarGurus operates sites in Canada, Germany, Spain, Italy, and the UK—with other markets on the horizon. We have offices in Cambridge, MA; Detroit, MI; Dublin, Ireland; San Francisco, CA and London, UK. Check out our careers page to learn more.