Account Manager

| Somerville
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Enterprise marketplaces are growing at more than twice the rate of overall eCommerce. Mirakl’s mission is simple. We help our 300+ clients seize this opportunity by providing the industry’s first and most advanced enterprise marketplace SaaS platform, unparalleled expertise, and a rich ecosystem of sellers to accelerate the launch and scale of their marketplace. 


Our latest $555M Series E fundraising values the company over $3.5B and places it among the most dynamic players in eCommerce, globally. A leader in the Forrester New Wave, we will hire 1,700 passionate new Mirakl Workers globally over the next 3 years.

​​To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for a Sr. Account Manager

Your Impact:

 As the Sr. Account Manager, you will be responsible for the commercial growth of your assigned territory. Management of this portfolio will include the following key priorities:

  •   Management of planned renewals within the fiscal year;
  •   Manage pipeline of upsell/cross-sell opportunities within assigned territory against an annual sales quota;
  •   Partner with Customer Success to mitigate commercial risk and prevent churn

 You will be responsible for creating strategic partnerships with internal stakeholders such as Sales, Customer Success, Finance, Operations and Legal organizations to uncover expansion and upsell opportunities, to secure every renewal within your portfolio, and to update terms as necessary. You will need to balance potential growth with attrition risk in order to strategize commercial approaches with the goal of establishing successful long term commercial contracts with our customers.

 What you will do at Mirakl:

  •   Develop and execute win/win negotiation strategies for account contract renewals that maximize contract value while protecting and enhancing customer relationships
  •   Partner with Customer Success, Finance, Rev Ops & Legal to develop a clear renewal strategy for each customer based on data driven decisions
  •   Maximize account growth opportunities by playing a collaborative role on the account team and helping to drive incremental opportunities throughout the contract lifecycle.
  •   Own, drive and manage the renewals process in collaboration with the account team, including but not limited to identifying customer requirements, uncovering roadblocks, and understanding customer processes to drive renewal to on-time closure
  •   Provide executive management with complete visibility to renewals and solicit executive involvement as required
  •   Accurately maintain/update a rolling 120 day forecast of renewals in your territory while ensuring any uncovered risk is clearly communicated in order to develop resolution strategies

 What Mirakl is looking for in a Candidate:

  •   5+ years of demonstrated success in a SaaS Sales, Account Management or Renewals
  •   Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level
  •   Strong process management, financial acumen, operations acumen
  •   Demonstrated success in closing complex, multi-year deals
  •   Historical success in exceeding revenue goals
  •   Excellent verbal/written/analytical skills necessary.
  •   Experience with enterprise CRM or customer service applications
  •   Bachelor's Degree required
  •   Spanish, Portuguese & French language preferred

Mirakl is an Equal Opportunity Employer. We prohibit discrimination of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit and business need.

As Mirakl continues to grow, we are committed to staying true to our five core values: Get Things Done, Go Above & Beyond, Succeed Through Expertise, Work Hard Together, and Satisfy & Empower Clients. If this sounds like you, and you’re ready to join a hyper-growth company at the heart of digital transformation for the world's most forward-thinking organizations, apply today.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • SpringFrameworks

Location

Step into the vibrant heart of Boston with our office, ideally situated in the dynamic downtown area, just across from South Station! We are surrounded by a lively mix of cafes, restaurants, bars, and an array of shops, our location is not just a workplace, it's a hub for activities.

An Insider's view of Mirakl

What's something quirky about your company?

We do things with a French flair; champagne to celebrate big successes and 5 weeks PTO for everyone. Everyone is supportive of their team-members and other functions. This makes it a super fun environment and you’re always learning from your peers. We love hanging out with each other both at work and after work.

Kamal Kirpalani

Sales

What does your typical day look like?

A typical day for me means working on different projects with teams around the globe. As the head of the seller recruitment practice at Mirakl, I am identifying brand and vendor partners who will successfully grow our client's Marketplace business. A big part of my day is also spent mentoring my spent mentoring my team to become client advisors.

Sabreena Khan

Director of Seller Recruitment

What makes someone successful on your team?

Passion and resolution are contagious at Mirakl, and we look for people who want to make an impact!

Nicole Tiberia

RVP of Sales, East

What are Mirakl Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Coffee & Espresso, tea, and snacks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Customized development tracks

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