Account Manager

| Remote
Kyruus is dedicated to its mission to make healthcare work better for everyone by connecting people to the care they need. This role will be in our HealthSparq team as we work on simplifying the complex healthcare landscape. Together, we’ll improve the lives of our users by helping them to make better healthcare choices.

As an Account Manager you will manage the day to day relationships with our clients. You'll be responsible for client communications, conflict solution, compliance and ensuring client satisfaction and growth.

What you'll do:

  • Ensure that client issues are dealt with in an efficient manner, informing the Client Portfolio Manager of any potential issues. 
  • Write, manage and collaborate with Strategic Account Directors on client Change Order requests.
  • Work closely with the project team to maintain a continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project. 
  • Ensure that all processes and procedures are completed, and quality standards are met.
  • Communicate the client's goals and represent the client's interests to the team. 
  • Understand the company capabilities and service, and effectively communicate all offerings to the client. 
  • Coordinate and lead onsite strategic meetings.
  • Work with sales to identify growth opportunities
  • Ensure account retention and growth.

What you'll bring:

  • Demonstrated exceptional program and account management skills including the ability to effectively present and execute customer account strategies.
  • Demonstrated ability to effectively communicate in both verbal and written communication including ability to conduct clear, concise and compelling presentations directly to client groups; strong interpersonal skills to interact with clients, management, and peers; effective cross-department communication at the client site and company.
  • Demonstrated ability to establish & maintain relationships with sales and development teams.
  • Creative problem solving capabilities, including effective management of client expectations and ability to influence without direct authority.
  • Ability to prioritize, self-motivate, and work independently including the ability to handle multiple tasks simultaneously, and meet deadlines.
  • Demonstrated understanding of technology & ability to leverage technology effectively.
  • Demonstrated strong drive to consistently exceed goals and expectations while managing projects to budget needs.
  • Demonstrated exceptional negotiating and presentation skills.
  • Demonstrated experience in effectively managing moderately complex client accounts.
  • Ability to provide support to junior level staff.

Requirements

  • Bachelor s degree and 5+ years of account management or project management in a related field or industry, OR an equivalent combination of education and experience.
  • Experience in health plans or healthcare is preferred.

Kyruus is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Kyruus has facilities. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • GoodDataAnalytics
    • InVisionDesign
    • SalesforceCRM

Location

18 Tremont Street, Boston, MA 02108

An Insider's view of Kyruus

What's something quirky about your company?

We Kyruuvians add k’s and “:u”s to commonly used words, tools, APIs, pretty much anything that contributes to our own growing lingo. For example, we have an employee recognition program that’s called Ku:udos, Kamunda is Kyruus API wrapper for Camunda (a workflow engine), Downloadu:ur is a tool to deliver reports to clients, and you get the idea!

Nausheen

Vice President, Engineering

What's the biggest problem your team is solving?

Our platform ingests, parses and organizes data from health systems' provider and scheduling data, providing customers with a platform to make finding a doctor and booking an appointment as easy as booking a seat on a flight. Scaling our match capabilities with new sources of data, algorithms and presenting it simply are current areas of focus.

Chris

CTO

What are Kyruus Perks + Benefits

Kyruus Benefits Overview

We have free snacks/food/drinks, awesome health/dental/vision benefits, Wellness + Commuter reimbursement, performance bonus, unlimited vacation, and more.

Culture
Volunteer in local community
Resilient Coders, Cradles to Crayons, Greater Boston Food Bank, United Way, Breakthrough Greater Boston, RAINN
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
D+I Group, Women in Product Development, Book Club
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
You betcha! Healthy = Happy. 300$ a quarter to spend on things that make you a better you!
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Share in our success!
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Annual/Quarterly Launch Parties, Trivia/Game/Movie Nights, Ice Cream Socials, Scavenger Hunts just to name a few and, of course, just good ol' fashions drinks and/or food after work.
Game Room
More boardgames than you'll ever be able to play in a lifetime! Videogames too. Favorites - SmashBro's, RocketLeague, Halo 1 (pistols), MarioKart / Diddy Kong, 007, Conquers BFD, any N64 game really.
Stocked Kitchen
Of course. Seltzers (salsa?), candy, snacks, chips, all the things.
Some Meals Provided
Catered lunch on Fridays.
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications
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