Account Manager at Drizly

| Greater Boston Area
!Sorry, this job was removed at 2:37 p.m. (EST) on Wednesday, February 26, 2020
Who we are
Drizly is the world’s largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives – their celebrations, parties, dinners and quiet nights at home. We partner with the best retail stores in over 100 cities across North America to serve up an entirely new way to shop, with huge selection, competitive pricing and a side of personalized content. That is what we do. Who we are is a different story.
 
We are more than just another tech company. There is an intellectual curiosity that permeates Drizly. We have a desire to question, to understand, to figure it out. We value not just the truth but the process to get to the truth, to deliberate, decide and then act. Most importantly, we care. We care about our customer. We care about our company. We care about our team.
We are blazing a trail in an industry that hasn’t changed in nearly a century, and that doesn’t scare us (well, not all the time) -and even when it does, it doesn’t stop us, it energizes us. Do you see yourself here? Read on.
Who you are
You are a self motivated problem solver who prides yourself on your ability to build effective partner relationships. People tend to describe you as a hard worker, but for you it is about doing the work and doing it well, because you care. You’re process-driven and understand how to maximize efficiency to get things done. You’re comfortable with ambiguity and adept at handling uncertainty. You are a passionate advocate for your partners and you work to find solutions that benefit both the partner and your company. You are highly empathetic and communicate clearly and professionally. You are a super-communicator, both written and verbal; and you love to share what you learn. You’re not easily rattled. You remain calm under pressure and can easily diffuse a situation through your presence. You are dedicated to building and maintaining effective partnerships, and know that doesn’t come from promising the world, but instead by being honest, understanding, and exhibiting good judgement. You have 2-4 years of account management experience in e-commerce or the food and beverage industry.
Sound like you?
What the role is
Drizly is growing its operations team and is looking for a qualified candidate to work with existing Drizly retail partners with the intent of increasing customer retention and boosting retailer performance. The person in this position will work in collaboration with and support of the Senior Manager of Account Management. 
People who do well in Account Management are authentic, curious, carry a can-do attitude, and find it exciting to strategically develop the markets in which Drizly operates. You will be responsible for educating and coaching our retailers, assisting them with their needs, and communicating their feedback purposefully and tactfully across Drizly departments. You will also be responsible for sharing market changes and performance metrics internally and across the broader Operations team.

In this role, you will:

  • Work collaboratively to help grow retailer business over time
  • Regularly communicate with retail partners regarding their Drizly operations
  • Monitor performance and coach retailers on best practices
  • Assist retailers with account level support requests 
  • Train clients on using Drizly tools and clearly communicate product changes and improvements 
  • Organize and track analysis and communications to work jointly with Account Management and Retail Operations

The Other Stuff

  • Competitive salary
  • One-on-one professional coaching with external expert
  • Health, Dental, and Vision Insurance
  • Flexible vacation policy
  • Commuter benefits
  • 401(K) Plan
  • Added perks

You do you.
Drizly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • DomoAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

334 Boylston Street, Boston, MA 02116

An Insider's view of Drizly

What’s the vibe like in the office?

Working at Drizly is unlike anywhere I have ever worked before. We are a welcoming bunch of super intelligent people that are all working towards the same goals. We have a lively and dynamic atmosphere where we encourage people to truly be themselves. We have a ton fun, but we do what we're here to do- make Drizly the option for alcohol, period.

Shawn

Account Executive

How do you collaborate with other teams in the company?

I work closely with the product and engineering teams on a daily basis to design features for the people who use our products. I often loop in other teams to get their expertise on our users and different parts of the business. Everyone is constantly striving to make improvements and I get great ideas from people on every team at Drizly.

Annalyse

Product Designer

How has your career grown since starting at the company?

I identified a need for deeper knowledge of alcohol when I joined Drizly’s Customer Experience team 2 years ago. With the support & encouragement of my team, I became our first Certified Cicerone® taking a new role in Category Management. Now I'm leveraging my unique experience to help build the best-in-class catalog for alcohol one beer at a time.

Talia

Merchandising Associate

How do you make yourself accessible to the rest of the team?

It’s important to me to work in common areas and talk travel, family life or the latest shows I have been watching to ease any anxiety that may exist between employees and me as a Lawyer. I think people are more comfortable asking me questions about laws, compliance, and policies when they know they can approach me about the non-legal issue, too!

Nidhi

SVP and General Counsel

How has your career grown since starting at the company?

I have helped out on the frontend, been on our infrastructure team, and worked extensively with our Rails API. In all of these roles I got to learn while doing high impact work. More recently, I was given the opportunity to be a technical lead. Drizly has made me a solid generalist that can help drive a startup’s tech forward.

Will

Senior Software Engineer

What are Drizly Perks + Benefits

Drizly Benefits Overview

At Drizly we believe people are our greatest asset and we’re building an environment where our team can authentically do their best work. As the business grows, we recognize the value of investing in our people through benefits that support their day to day at Drizly to greater perks that foster their life outside of work.

Culture
Volunteer in Local Community
Drizly is involved with a variety of local organizations including, but not limited to, Cradles to Crayons and Pine Street Inn.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Diversity
Unconscious Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Drizly hosts company outings Quarterly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted once per week.
Professional Development Benefits
Diversity Program
Lunch and Learns
Drizly hosts lunch and learn meetings once per month.
Cross-Functional Training Encouraged
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