Account Manager at LogRocket

| Greater Boston Area
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Account Manager

Get in on the ground floor at one of Boston's top startups and help us solve a huge challenge for developers and product teams: understanding customer experience. LogRocket is the first system that gives these teams complete visibility into their customers' experience using their web apps through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of customers such as Reddit, Bloomberg, and NBC and recently raised a $15M Series B to continue building a world-class product and team.

If you’d like to join in on our mission to make every experience on the web as perfect as possible while taking on massive ownership over your work and helping scale LogRocket to be a pillar in the Boston tech community, we’d love to speak with you!

About the role

We’re looking for a seasoned account manager, consultant, or sales professional with experience managing high-value technical customers to help grow LogRocket’s presence in the enterprise space. Our sales team has already closed an impressive roster of key clients, and we’re now seeking opportunities to expand these partnerships and uncover new lines of business within top-level accounts. This individual will be one of the founding members of the Account Management team, tasked with building out this vital function and playing a pivotal role in hitting our growth goals for the next year and beyond.

You will...

  • Create and execute a strategy to identify and close new opportunities within our existing customer base
  • Build rapport and establish lasting, fruitful relationships with existing customers to retain and grow our presence within enterprise grade organizations and act as point of contact when needed
  • Forecast and track client account metrics
  • Discover the challenges and aspirations of customers within your book and leverage LogRocket’s platform and product portfolio to advance their success through upsell and cross-sell opportunities
  • Exceed monthly/quarterly growth goals
  • Partner with account executives to establish and grow newly onboarded, high-value customers
  • Demonstrate a commitment to the “growth mindset” by seeking out opportunities to remove roadblocks and establish new processes within a startup environment

About You

  • 3-5+ years of experience in account management, business development, consulting, partnerships, sales, or sales engineering within the tech industry
  • Proven track record of consistently attaining quarterly metrics and revenue goals
  • In-depth experience collaborating internally with cross-functional partners on complex deals or partnerships
  • Strong aptitude for both selling and building lasting relationships with customers
  • Strong business acumen and comfort with presenting to and establishing relationships with senior-level executives in enterprise-level companies
  • Technologically savvy and ability to learn and demonstrate new technology fast
  • Familiarity and comfort in a fast-paced, constantly evolving environment

Benefits & Perks

  • Catered lunch throughout the week and a fully stocked kitchen with all your favorite snacks (healthy and nonhealthy)
  • Open vacation policy — we all work hard and take time for ourselves when we need it, no strings attached
  • Extensive health, dental, and vision benefits paid for by us, along with 401k and commuter benefits
  • Generous stock options — we all get to own a piece of what we’re building
  • Regular team outings and activities (craft nights, boat cruises, excursions out of the city, and many more!)
  • Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup

About LogRocket

LogRocket was founded in 2016 by Matthew Arbesfeld and Ben Edelstein, a computer science duo that has been building products together since the third grade. Frustrated by how difficult it was to understand their customers' experiences, Arbesfeld and Edelstein set out toward an audacious goal: to make every experience on the web as perfect as possible.

Our team is a diverse group that brings an eclectic set of experiences from Google, Meteor, Drift, HubSpot, MIT, and Columbia. We enjoy lunch together every day in our airy downtown Boston office, learning more about each other at our show-and-tell sessions, and hosting our friends during #logrocketeer events. We focus on building our software with care and craftsmanship — our engineering blog posts offer a taste of that — and we welcome talented people from all backgrounds. Many of us have important spaces in our lives, whether it be family, social organizations, schools, or former companies, and we're doing all we can to make LogRocket another one.

LogRocket is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • ElasticDatabases
    • BigTableDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Though remote during COVID, conveniently located next to South Station and Downtown Crossing T stop, surrounded by endless lunch and post-work spots!

An Insider's view of LogRocket

What are some social events your company does?

At LogRocket, we love our events! From game nights to happy hours to sunset harbor cruises, we're always looking for an excuse to get together with our growing team and celebrate our accomplishments.

Lauren

People Operations

What projects are you most excited about?

One of the things that makes being an engineer at LogRocket unique is that we are creating a product for other developers and product teams. It’s a great feeling to build a feature that you’re excited about, and then see customers immediately start using it. That sense of connection with our users keeps our work exciting every day.

Brendan

Engineering Manager

What are some things you learned at the company?

Working at LogRocket has provided me with a genuinely unique startup experience. Being part of a team that's building a fast-growing product in a snowballing space has taught me to be adaptable, resilient, and make the most out of the resources around me. I've also learned what it takes to build something from the ground up. It's like a mini MBA!

Alejandro

Account Executive

What is your vision for the company?

LogRocket's mission has always been to make every experience on the web as perfect as possible. We feel that the COVID-19 pandemic has accelerated the wave of digital transformation and we’re excited to continuing building best-in-class tools for our customers so they can build the best experience for their users.

Matt

CEO/CoFounder

How do you collaborate with other teams in the company?

On the Customer Success team, we're able to collaborate with just about every team in the organization, particularly Sales, Engineering, Product, and Support. We'll work with Sales to understand the specifics of a new account, Product to help share the roadmap vision, and Support/Engineering to communicate customer needs and expectations.

Amy

Director of Customer Success

What are LogRocket Perks + Benefits

LogRocket Benefits Overview

Our team is a diverse group who bring an eclectic set of experiences from Google, Meteor, Drift, HubSpot, MIT and Columbia. We enjoy lunch together every day in our airy downtown Boston office, learning more about each other at our Show and Tells, and hosting our friends during #logrocketeer events. We focus on building our software with care and craftsmanship -- our engineering blog posts (https://blog.logrocket.com/) give you a taste of that -- and we welcome talented people from all backgrounds. Many of us have important spaces in our lives -- whether it be family, social organizations, schools, or former companies -- and we're doing all we can to make LogRocket another one.

Culture
Volunteer in local community
Frequent opportunities for employees to take time from work to volunteer at local organizations
Partners with Nonprofits
Monthly donations to local and national nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Quarterly DE&I meetings to discuss hiring and organizational practices
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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