We’re expanding a team of driven, focused, smart people who want to make a meaningful impact on the success of world-class software organizations. Appcues is looking for a creative self-starter to be the very first Account Manager to own retention and upsells across our largest customer base.

Appcues is a SaaS platform used by thousands of companies to improve their products without writing any code. Our customers, such as Segment, Lyft and Instacart, embed Appcues in their products to influence user behavior and grow their business through beautiful in-app experiences they design. 

As our first Account Manager at Appcues, you will be responsible for driving upsell and expansion opportunities from our 900+ self-serve customers. We recently added new functionality to our product, and this is a timely opportunity to create more value for these customers. You will analyze usage and customer data to identify upsell opportunities, act as a product advisor to enable customers to realize the full value of our product, and collaborate with Customer Success to ensure successful product adoption. The first-class experience you provide will meaningfully impact our customers’ success of using Appcues, which will impact your success. Apply if you’re passionate about being a part of a great team, delivering an exceptional customer experience, and believe helping is the new selling. 

About the role

• Prospecting - With our largest customer base as your territory, a lot of your prospecting will be done by analyzing large sets of data.
• Collaborating - You can expect to closely collaborate with members of the Customer Success, Marketing and Sales team to drive retention and upsells from your book of business.
• Workshoping - For our customers that are not yet using the full potential of our product, you will act as a product expert and jump on the phone with them to showcase important Appcues functionality they might be missing.
• Negotiating - You will own the negotiating and closing of upsell opportunities.
• Learning - As the first person in this role in the company’s history, you have to be open to feedback, willing to learn and comfortable with fast changes. 

About you

• You genuinely believe helping is the new selling: solving for the success of Appcues customers is the best lever to drive team and personal success.
• You want to work in a fast-paced environment where you have freedom to mold your own role and learn faster than others. Maybe you work at a startup now and love it. Or you work at a big company and the slow moving process and all the red tape make you restless.
• You are efficient and thrive juggling multiple tasks at once. Former colleagues would describe you as a multi-tasker and a self-starter.
• You are a good listener who truly enjoys helping others. You are at your very best when you get to hop on the phone and solve problems for customers.
• You get creative with data. You are excited to look at large datasets of product usage, spot trends, and identify the best upsell targets.
• You have +1 years of AM or closing experience.

Our Benefits

100% remote - We don’t have an office which ensures all of our employees learn and collaborate in the same way using remote work practices. This won't change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and, after COVID times, will get together twice a year for a fun off-site retreat.

Well-being - You'll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.

Home office and tech budget - We offer a $1000 home office stipend and an additional $500 annual budget for extra work-related technology.

Coworking space, on us - Home office not cutting it? We'll reimburse your monthly coworking fees.

Equity - We want everyone invested in our success. We grant every employee equity in the company.

Transparency and collaboration - We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns.

Unlimited vacation - We believe time away to reflect and explore makes us all more productive, so we expect each employee to take a minimum of ten days of vacation per year.

About us

At Appcues, our mission is to help teams build products their users love. With Appcues, you can create in-product experiences (user onboarding, feature announcements, checklists, and more) without writing any code. We believe it’s the non-technical people who often have the best information about a user’s needs and desires, and we give them the tools to act.

We’re a dynamic group of talented teammates who challenge, trust, and care about each other, their work, and the success story we are writing. Our values are not just words. We live by them.

Appcues is an equal opportunity employer that commits to diversity and inclusion and also celebrates it. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. We believe that diverse teams foster a more inclusive company culture, build better products, and are more human, humane, and fun.