Account Director

| Somerville

The Role

As Account Director you will take charge of valued MedTouch accounts, helping them envision and achieve a new and larger future together. Leveraging your healthcare and client relationship management experience, you’ll guide clients through website builds, redesigns, digital strategy, and digital campaigns. Collectively, these initiatives will produce results that achieve the strategic business objectives of each client. Your masterful leadership will enable their continued success and ever-growing online presence.

You will:

  • Develop strong and sustainable business relationships with clients by thoroughly understanding their business objectives, competitive landscape and industry best practices.
  • Sell and manage over $1.5M of professional services revenue by acting as a strategic advisor for existing clients and shepherding new opportunities through the sales process.
  • Be an expert on MedTouch services, who we are and why we’re the best fit to meet our client’s business objectives.
  • Advise MedTouch specialists on your client’s business landscape and objectives, ensuring each initiative aligns with their long-term goals.
  • Maintain knowledge of all current and upcoming activity with client accounts, including strategy and sales initiatives, as well as healthcare trends that may impact client success.
  • Serve as a client advisor, guiding clients to achieve their business goals by recommending additional MedTouch services to meet their objectives.
  • Travel to meet clients on-site 1-2 times a month.

The Fit

This position is just right for you if you have:

  • 5+ years of experience as an Account Manager, Account Executive or Director in the digital space.
  • 2+ years’ experience managing healthcare clients or working in a hospital or health plan setting.
  • 7+ years of experience in professional services or agency world.
  • Digital strategy experience and the ability to cultivate a new, robust vision of the future from a seemingly simple request.
  • Energy, ambition and a “can do” attitude that contributes the right spirit to the client services team.
  • Drive and tenacity to tackle your objectives and grow client accounts.
  • Excellent multi-tasking and organizational skills, nothing slips by you unnoticed.
  • The ability to reproduce a catalogue of solutions for client needs.
  • Unparalleled communication skills, you naturally exude tact and insight.
  • Solid grasp of CMS technology and digital marketing strategies at the conceptual level.
  • Experience in coordinating small initiatives for clients.
  • A capacity at handling bursts of stress.
  • Experience using a CRM to manage the sales process.
  • Completed a Bachelor’s Degree in a relevant discipline; advanced degrees preferred.

What We Can Offer You

  • Fifteen vacation, five sick, and three paid personal days, plus nine company holidays and additional time off as needed.
  • Healthcare, Dental and Vision coverage as outlined in the company benefits overview.
  • 401(k) plan options and matching.
  • Short Term Disability Insurance, Long Term Disability Insurance, and Life Insurance.
  • Flex spending account for out-of-pocket medical expenses.
  • Dedicated budget for individual and team training and education purposes.
  • Company-sponsored charity opportunities.
  • Seriously awesome people to work with and an employee happiness budget.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • JavascriptLanguages
    • PHPLanguages
    • jQueryLibraries
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    • SymfonyFrameworks
    • Microsoft SQL ServerDatabases
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    • DrupalCMS
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    • SalesforceCRM
    • MailChimpEmail


We're in the middle of great restaurants and shopping in Somerville's Assembly Row, right off the orange line!

An Insider's view of MedTouch

How would you describe the company’s work-life balance?

This job has not only allowed me to grow my career but has allowed me to be a great parent as well. I can be there for my children and still be a success!


Account Director

How do you collaborate with other teams in the company?

Collaboration is in it’s greatest form during our thorough client roadmapping process. It involves every team member working together to create realistic project scope and estimates.


Senior User Interface Developer

How has your career grown since starting at the company?

When I started with MedTouch 5 years ago, I had no software or healthcare experience. In my time here, I’ve been able to pursue my technical interests on three different teams! Thanks to the support of my knowledgeable co-workers, I’ve become well-versed in all aspects of our industry and can better help our clients achieve their project goals.


Manager of Delivery

How do you make yourself accessible to the rest of the team?

One key to our team’s success is open communication. I find that being accessible in person and responsive to texts and emails makes everybody’s day smoother and helps create the best outcomes for our clients. I commit to acknowledging receipt of texts and emails within an hour, even if the message is that I’ll get to the request at a later time.


Director, Digital Marketing + Office Director

What’s the vibe like in the office?

You can tell how devoted every team member is to the mission. My teammates are excellent examples of what “go-getters” and self-initiators are and they can be utmost professionals as well as creative and fun to work with


Principal Strategist + Account Director

What are MedTouch Perks + Benefits

MedTouch Benefits Overview

We offer competitive medical, dental, and vision benefits for all employees. Investing in our team's future, we provide 401k matching and career development through education stipends, manager training, and lunch + learns. We also enjoy many events together: celebrating holidays, team-building activities, and an entire week in September set aside to honor the unique contributions of our team members and celebrate all that we've been able to accomplish together. Celebrate People Week is an epic and highly-anticipated week each year!

Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We embrace team members in all seasons of life! Recognizing that our people have lives beyond just the work day, we’re open to part-time or flexible schedules for the right role and person.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $500-$1,500 annually for continuing education.

Additional Perks + Benefits

Our employees also enjoy exclusive discounts to many of the shops and restaurants in Assembly Row!

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