Bullhorn is looking for an Account Director to join our Enterprise Sales team. 

Bullhorn is the leading global software provider for the staffing and recruitment industry. More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Through our incredible products and services, we create raving fan customers, resulting in company growth that consistently offers new opportunities for our talent to advance their careers. Twenty five percent of our global workforce gets promoted or moves into a new role every year, expanding their skills and working with new people.  Bullhorn is large enough to provide these exciting opportunities but small enough to maintain the energy of a startup, and we’re consistently ranked as a great place to work for our strong culture and rewarding career opportunities.

Our commitment to our employees: Every Bullhorn employee has a sense of belonging, a voice that is heard, and a clear path to success. Bullhorn offers unlimited planned vacation, great opportunities for career development, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which are Employee Resource Groups which celebrate and cultivate diversity and inclusion for all employees.

Our in-office employees enjoy a casual, collaborative environment with weekly catered-in lunch and breakfast, and quarterly social events.  While working from the comfort of their own homes, our remote employees are provided a full equipment package with all the tools they need to perform their role. We use Zoom, Slack, and other tools to stay connected while we are remote.

Why this job is important:

As an Account Director on our Enterprise team, you will be responsible for the customer experience and revenue growth of a strategic set of Enterprise accounts across North America, representing the largest staffing and recruitment firms across the region and globe. The expectation is that you’re using your consultative selling skills to ensure that the client is receiving the most value from their existing Bullhorn product suite to retain existing revenue, while determining ways to solve additional needs via Bullhorn’s diverse offerings. To achieve this, you are expected to build executive and operational level relationships at the client, understanding their business objectives and future strategy to identify ways to further support their digital transformation, whether that be with sharing your own expertise/market knowledge, introducing them to a partner in the ecosystem or introducing them to additional solutions from Bullhorn that will serve their needs.

This is not a role for someone that only wants to manage accounts and is not interested in selling new solutions. Due to the size and complexity of these businesses and the urgency of digital transformation within the staffing and recruitment industry, there is a significant opportunity to help match Bullhorn’s solutions to the current challenges of many of these companies, giving you the opportunity to serve as a guide to your clients on their journey to digitize and automate many aspects of their business and processes. 

 As an Account Director, a typical day might include:

• Consistently provide the best customer experience to your clients, including regular executive syncs, recurring operational meetings and technical team engagement to ensure your clients are recognizing the most value from their Bullhorn investments 

• Leverage your broader team (including the Managing Director and Account Specialist, along with other internal resources cross-functionally from support to services to executive leadership) to ensure that you’re meeting the strategic objectives and expectations of the client. You will serve as the primary customer advocate internally, including managing any escalations or ongoing alignment required to execute on behalf of the client 

• For each assigned account, proactively lead a strategic account planning process with executive stakeholders from the customer teams that develops mutual performance objectives, financial targets, and critical milestones

• Establish productive, professional relationships with key personnel in assigned accounts, consistently identifying new contacts via ongoing discovery and referrals to identify Bullhorn opportunity and fit to capture revenue growth opportunities where applicable 

• Participate in campaigns for top global campaigns in alignment with Enterprise colleagues across the globe to ensure a consistent global voice is heard and credible representation is felt 

• Manage executive business review process (EBRs) to ensure voice of customer is heard through successful completion of a client scorecard, including managing actions resulting from EBR discussion to successfully improve scorecard results quarter-over-quarter  

• Lead solution development efforts that best address customer needs identified, while coordinating the involvement of all necessary company personnel (including but not limited to sales engineering, professional services, customer support, product marketing, product management, and other sales and management resources as needed)

• Achieve assigned revenue growth targets in designated set of accounts in coordination with your specific sales team

• Achieve strategic customer objectives defined by company management

• Foster executive relationship between Bullhorn leadership and strategic accounts to drive retention and uncover additional opportunity

• Building Bullhorn’s brand within the region, alongside sharing your own personal brand, as an expert in recruitment technology and someone that should be turned to for guidance (ex: partnering with marketing to contribute to a blog or webinar)

This job may be for you if:

• You have considerable experience in selling SaaS solutions 

• You have deep understanding of the recruitment technology ecosystem 

• You can demonstrate strong territory and contact management skills

• You are naturally very consultative and have a passion for solution selling

• You have strong relationship orientation and can demonstrate success in a customer-focused environment

• You have a high energy level together with a high degree of integrity,

• You are a self-motivated individual with a positive attitude and a proactive approach to work

• You have excellent communication skills (written and verbal) and can confidently present to clients

• You can leverage your own network to to identify Bullhorn opportunities to grow sales revenue

Bonus points for:

• Staffing industry experience

Bullhorn is committed to our core values and we are looking for people who exhibit these traits:

• Service - You go beneath the surface to solve problems.
• Energy - You build up your teammates and leave people positively charged.
• Ownership - You take action and own up to your mistakes.
• Speed & Agility - You go around obstacles and demonstrate urgency.
• Being Human - You consider other people's perspectives, laugh, and have fun.