Bullhorn is the leading global software provider for the staffing and recruitment industry. More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Through our incredible products and services, we create raving fan customers, resulting in company growth that consistently offers new opportunities for our talent to advance their careers. 25% of our global workforce gets promoted or moves into a new role every year, expanding their skills and working with new people. Bullhorn is large enough to provide these exciting opportunities but small enough to maintain the energy of a startup, and we’re consistently ranked as a great place to work for our strong culture and rewarding career opportunities.
Our commitment to our employees: Every Bullhorn employee has a sense of belonging, a voice that is heard, and a clear path to success. Bullhorn offers unlimited planned vacation, great opportunities for career development, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.
Our in-office employees enjoy a casual, collaborative environment with weekly catered-in lunch and breakfast, and quarterly social events. While working from the comfort of their own homes, our remote employees are provided a full equipment package with all the tools they need to perform their role. We use Zoom, Slack, and other tools to stay connected while we are remote.
Bullhorn is looking for a Supervisor to join our Customer Success team.
The Customer Success, Supervisor is responsible for the achievement and development of the Customer Success team responsible for Bullhorn product lines. This position will carry out daily tasks necessary for team execution, such as: weekly 1:1s, coaching on key performance metrics, enablement and skill development of the team, and reporting metrics to the department. The Supervisor will be responsible for not only executing, but for improving processes and workflows to increase goal attainment, understanding client themes and recommending improvements, and improving the efficiency of the team and their impact to the business. This position will report directly to the Director of Customer Success.
A typical day might include:
Understanding health scores of assigned accounts through dashboards
Reviewing team member performance and activities
Delivering feedback and coaching
Reviewing account assignments and capacity of team
Upskilling the team through LinkedIn Learning sessions
Leading team meetings to ensure effectiveness of team
Meeting with internal stakeholders to review engagement strategy
This role may be a fit for you life:
You are passionate about leading and developing teams
You enjoy partnering cross-functionally to improve the customer experience
You are comfortable building processes, continuous improvement and tracking metrics
You are goal oriented and self-driven
Bonus points for:
Experience leading teams
Experience in Customer Success
Experience with Customer Success tools such as Gainsight
Bullhorn is committed to our core values and we are looking for people who exhibit these traits:
- Service - You go beneath the surface to solve problems.
- Energy - You build up your teammates and leave people positively charged.
- Ownership - You take action and own up to your mistakes.
- Speed & Agility - You go around obstacles and demonstrate urgency.
- Being Human - You consider other people's perspectives, laugh, and have fun.
Bullhorn is fully committed to equal opportunities. We aim to create a working environment free from discrimination. This means all job applicants and employees will receive equal treatment regardless of age, disability, gender reassignment, marriage, civil partnership, pregnancy, race, religion, or belief, gender or sexual orientation.