Retail Operations Manager - Boston

| Boston
Lovepop is looking to change how people think of giving. Through intricately designed pop up cards and frictionless buying experiences, our goal is to encourage all of us to acknowledge and surprise important people in our lives in a meaningful way more often.
We are looking for an amazing self-starter to join our Retail team and help share the Lovepop brand with the folks in the Boston area. The person we’re looking for will oversee daily operations of all of our Boston kiosks, and grow profitable sales. This person will be best friends with the Retail Talent & Development Manager, Market Launcher, and will report to our Head of Retail.

Key duties of this position will include but are not limited to:

  • Overseeing all kiosk organizational and operational systems.
  • Ensuring that the area is fully staffed and that shops are open for all hours of operation.
  • Reaching out and creating relationships with key influencers/connections in area for new revenue and marketing opportunities.
  • Communicating KPI metrics to T&D Manager and floor staff to ensure that all brand ambassadors are achieving and exceeding required performance.
  • Ensuring Boston is hitting profitability goals.

You’ll do great here if you:

  • Rock at Excel.
  • Know how to juggle multiple moving parts seamlessly.
  • Are excited to lead a team confidently and inspire teammates.
  • Think about the big picture and solve problems creatively.
  • Are able to work days, evenings, weekends, and holidays as needed.
  • Have the willingness to learn, improve, and become a more valuable member of the Lovepop team.

This position is a combination of working in-office with the Lovepop corporate team and on the floor with our awesome retail staff. Our kiosk model isn't your traditional retail setting, and we're looking for folks with fire behind them to tackle this challenge and make magical things happen in our Boston market.

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