Technical Project Manager

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Technical Project Manager
Thought Industries
 
Thought Industries is focused on building cutting edge technology with our customer training Platform for those who are driving the future of online learning. The Professional Services team partners with our clients to provide additional resources to ensure the success on the Thought Industries platform. Our goal is to help them build, scale, and deliver training and behavior change that leads to higher engagement, product proficiency, and customer retention. 
The Role:
Thought Industries is growing fast and recognizes the importance of building a world-class team to fuel our continued success. With significant investment and strong leadership to expand our business, it’s a tremendous time to join the Thought Industries team! In this role, you’ll have the opportunity to:
  • Support our professional services team to evolve processes and delight our clients with on time deliverables
  • Provide a valued voice, where ideas and creative approaches are welcomed
  • Feel a sense of accomplishment as you are empowered to deliver in a dynamic, fun, and fast-paced environment
  • Celebrate successes and grow with us

What You’ll Do:
  • Develop and manage multiple professional services projects of varying sizes
  • Develop and manage different types of projects, such as; product extensions, migrations, custom development, and consulting 
  • Develop, manage, and execute regular project status updates with your customers and internal stakeholders
  • Quarterback resources across the Thought Industries organization as needed to support customers needs and ensure project remains on time 
  • Create project plans that include defined timelines, milestones, and deliverables
  • Perform risk analysis to identify issues during the project lifecycle 
  • Assist in preparing statements of work with the ability to plan and prioritize deliverables, create cost estimates, and create a project schedule
  • Advocate for the client and escalate accordingly 
  • Own the success of the project
  • Track the project budget and profitability
  • Assist in the creation of internal and customer-facing processes, programs and materials to improve the quality and efficiency of the Professional Services department

What We’re Looking For:
  • 3+ years in Project Management, Product Management or similar role in SaaS / Software business
  • Experience working with enterprise customers with complex use cases
  • Knowledge of agile project management methodology
  • Exceptional communication skills, highly organized, collaborative, and detail-oriented 
  • Ability to communicate in both technical and non-technical terms
  • Demonstrated technical track record, allowing you to establish credibility and converse fluently with product managers, software engineers, and other such roles
  • Track record implementing software products or solutions to enterprise companies
  • Empathetic, positive attitude with a desire to help our customers reach their goals 
  • Experience working with cross-functional teams (Product, Sales, Support, Customer Success, Marketing, Finance)
  • Ability to thrive in a start-up environment 
  • Experience with eLearning a plus

Skills:
  • Results-driven mentality, with a bias for speed and action
  • Ability to multitask, prioritize, and manage time efficiently
  • Excellent verbal and written communication skills; must be an active listener, a presenter, and a people-person
  • Experience with Salesforce is strongly preferred
  • Experience with project management solutions, such as, Smart-sheets preferred
  • Strong G-suite skills 
  • Comfortable in a startup environment: we move quickly and wear many hats in a dynamic environment

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • Maze Design
    • MiroDesign
    • SmartsheetManagement
    • AirTableManagement
    • GithubManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailgunEmail
    • SendGridEmail

Location

We are in the heart of Downtown Boston, over looking P.O. Square Park. Surrounding us are tons of shops, restaurants, coffee shops and fitness studios

An Insider's view of Thought Industries

What’s the vibe like in the office?

High performance, high energy, low pressure, family; those are some things that come to mind. Every department has its own styles. The common theme is hard work for sure, mixed with business oriented but still relaxed and easy going. Everyone is in it for the next person. It genuinely feels like a family.

Sulaiman

Project Manager

What does your typical day look like?

My day officially begins at 8:30A.M, throughout the day I am in & out of meetings, personalizing emails & prospecting new accounts. Cold calling may not sound glorious , but Thought Industries makes work enjoyable with moments spent chit-chatting with other members of ‘the pit’, petting office dogs, snacking on food & coffee that is provided for us

Jaclyn

BDR Team Lead

How has your career grown since starting at the company?

I joined Thought Industries when we first launched. I learned to wear many hats and understand various aspects by working with/in each department. As we grew I was supported in developing core skills specific to my career passion. Thought Industries continues to support, mentor and develop our employees and that is something to take a lot of pride.

Ryan

Global Sales Manager

What are Thought Industries Perks + Benefits

Thought Industries Benefits Overview

Thought Industries offers a wide variety of benefits and perks, such as: Full Healthcare Options, Dental coverage, Vision coverage, 401K, Remote work, Parental Leave, Team Outings (current Remote Events!), Short Term Disability, Long Term Disability, Life Insurance (STD, LTS & Life Insurance, all fully paid by the company!), EAP Program (fully paid), Home Office Stipend, Meditation & Wellness Apps, Peer Rewards Program, Company Rest Days (day off!)& Other Employee incentives.

Culture
Volunteer in local community
We get together once a quarter and work with our charity in providing to the community. We also make donations as they present themselves. *on pause due to COVID-19- can't wait to resume!
Partners with Nonprofits
We work closely with Boston Cares in giving back to our community
Friends outside of work
Eat lunch together
Intracompany committees
Diversity & Inclusion Committee, Culture Committee
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Thought Industries works with MBTA to provide passes through the Perq Program
Company Outings
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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