Technical Lead

| Cambridge


The Technical Lead - Implementation is a senior position for which the primary responsibility is to provide the oversight of technical activities related to the implementation of InterSystems HealthShare in order to ensure success.


The role will have particular focus on peer review of all technical activities and will oversee any development requirements coming from client sites throughout the implementation, essentially acting as the ‘glue’ between product and the field.


The Technical Lead - Implementation must be available to travel to client sites and work closely with implementation partners for technical support and/or to provide technical training.


The Implementation Team is in the process of being set up within InterSystems and the successful candidate will have the opportunity to participate in the development of team structure and process.


  • Work collaboratively with the Project Manager and other Implementation Team members to ensure the successful delivery of Implementation projects
  • Advise and assist Project Managers during implementation by advising on timeline and effort for technical work including partner and customer effort
  • Provide realistic estimates for Level of Effort and Statements of Work
  • Work with customers to ensure technical design meets use cases and functional requirements and stay engaged with the customer through the project lifecycle
  • Take responsibility for the documentation of the technical solution including any partner implementation work
  • Supervise implementation partner work using a code review process and source control management to ensure alignment with the documented technical solution
  • Stay engaged with the implementation partner throughout the lifecycle via regular meetings to review progress against the documented solution and the timeline
  • Oversee the development of custom/site specific software that may or may not lead to future product enhancements
  • Provide technical support for implementation projects related to custom developments, interfaces, reports, extracts, and data manipulation routines
  • Provide advice and best practices to clients for technical areas related to configuration and infrastructure related to the deployment of the InterSystems solution
  • Provide internal support and testing of all InterSystems product related tools/utilities, e.g. patching, printing, installation etc.
  • Liaise with clients or partners in regard to ongoing enhancement requests             
  • Support the development of training materials for technical courses such as system administration
  • Support the development of documentation such as reference materials, installation instructions, user guides, knowledgebase articles, and FAQ’s
  • Responsible for participating in on-site technical training if required
  • Ensure a seamless handover to support
  • Other duties may be directed by the company from time to time


  • Advanced knowledge of and experience with web orientated languages, including SQL, HTML, Java script, etc.
  • Strong knowledge of healthcare interoperability standards i.e. HL7, IHE, CCDA, etc.
  • Knowledge of FHIR and/or SMART is a serious bonus
  • Experience with data analysis and database methodologies
  • Experienced with client-facing support
  • Proven ability to lead and deliver results within project-driven timelines
  • Good presentation and communication skills
  • Ability to work within a team in a cross-cultural environment
  • Available for consultation beyond normal business hours if necessary and willing to travel
  • Knowledge and Experience with InterSystems technology is a bonus

Key characteristics

  • Comfortable working as part of a team
  • Proactive and positive approach to problem solving
  • Enthusiastic about customer and team success
  • Ability to work calmly under pressure
  • Flexible in the face of change

About InterSystems

InterSystems is the engine behind the world’s most important applications. In healthcare, business, government, and other sectors where lives and livelihoods are at stake, InterSystems is the power behind what matters™. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, visit


We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks


We are next door to MIT and located in Kendall Square, a hub for IT/biotech companies and home to many popular restaurants and cafes.

An Insider's view of InterSystems

How has your career grown since starting at the company?

InterSystems invests in my strengths and encourages me to take ownership of my career. The supportive culture of excellence made my way forward feel natural. Though I came to the company as a developer, I was quickly put on a leadership track and am now managing a team that won’t stop growing.


Development Manager

How do you empower your team to be more creative?

We are a company of curious problem solvers – we love to learn. We foster a culture of ownership of one’s work and a sense of personal responsibility for helping our clients succeed. We maintain a collaborative culture while respecting the individual, embracing unique problem solving styles, and learning from each other.


Vice President, Client Services

What are InterSystems Perks + Benefits

InterSystems Benefits Overview

InterSystems is pleased to offer a premier benefits package to all benefit eligible employees. Our plans are designed to provide a comprehensive, cost-effective, and competitive benefits package. We are dedicated to the health, wellness, and security of our employees and their families.

Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
InterSystems' fitness initiatives include in-office yoga.
Retirement & Stock Options Benefits
InterSystems' 401(K) includes a profit-sharing program.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
InterSystems hosts family oriented events frequently.
Vacation & Time Off Benefits
Generous PTO
InterSystems employees receive a minimum of 23 PTO days per year.
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
InterSystems hosts regular company events and outings. Recent events include New England Revolution game at Gillette Stadium, Lion King in Boston, and Holiday at the Boston Pops
InterSystems offers employees a parking subsidy.
Professional Development Benefits
Job Training & Conferences
InterSystems sponsors onsite, company wide new employee training.
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
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