Who are we: 

From small local businesses to large multinational corporations, when manufacturers use Paperless Parts, they free up valuable time to focus on what is truly important to them. Our customers spend more time with their families, expand their businesses, invest in sustainable practices, and grow as a result of new opportunities. We’re a passionate team that believes manufacturing is a vital component of our everyday lives and the backbone of our economy. We’re dedicated to providing this invaluable industry with a cloud-native platform that empowers the next generation of manufacturers to join the digital age. From life-saving medical devices to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. Without manufacturing, many new ideas never become a reality. It is our mission to enable manufacturers with the technology they need to drive innovation – and our world – forward.

Paperless Parts is a team of motivated and hardworking creators and doers. If you’re looking to have a direct impact on a fast-scaling company that is revolutionizing an entire industry, read on and apply!

Due to the nature of our business and interaction with external clients, Paperless Parts has a COVID-19 vaccination mandate. (Unvaccinated persons may request medical or religious accommodations on a case-by-case basis).

Your purpose: 

Reporting to the Director of Solutions Engineering, the Technical Implementation Specialists will configure our pricing engine to map to our customer’s current quoting methodologies. We utilize a programming language that is a derivative of Python. Candidates must have a firm grasp of programs such as Excel and have a willingness to learn our proprietary coding language, P3L, as well as other technologies. As a Technical Implementation Specialist, you will work with our customers to build their quoting workflow in Paperless Parts and work closely with our Application Engineers and Customer Implementation Managers to ensure customers are successful with the Paperless Parts Platform. 

Our Implementations range from two to twelve weeks and require discovery, planning, project management, and change management skills. Our customers vary in size and complexity, so we are looking for someone that has a track record of finding solutions to unique problems, thrives in challenging situations, and wants to apply these skills to help customers maximize the value of the Paperless Parts Platform. 

Technical Implementation Specialists will become experts in manufacturing processes such as CNC machining, sheet metal fabrication, and 3D printing.

Who You Are:

We are seeking a driven individual to join our Implementation and Integrations Team as a Technical Implementation Specialist. The ideal candidate is excited to work with customers, build and foster relationships, and solve their problems. You’re dedicated to working cross-functionally to deliver on crucial customer milestones and mitigate risk. You’re committed to sharing your solutions with your customers and training them to understand how to best utilize the platform. 

This is a full-time position based in Boston, MA.

This position requires activities subject to US Export Control Laws and requires US Citizenship or Green Card Holder. 

Key Responsibilities:

• Lead technical discovery sessions with customers to develop a deep understanding of their existing quoting workflow and build a comprehensive solution in the Paperless Parts platform.
• Proficient knowledge of the Paperless Parts Platform coding language, P3L, and writing database scripts.
• Apply a rigorous problem-solving approach to design customized solutions to meet our customers’ needs.
• Provide best practices for quoting workflows to maximize customer value.
• Work in close partnership with Customer Implementation Managers and Integrations Engineers to gather requirements, map solutions, and meet onboarding milestones
• Communicate clearly and regularly to implementation stakeholders regarding status and risks.
• Spend time on-site with customers to build relationships and learn how manufacturing shops operate. 
• Provide ongoing support for customers' Pricing Configuration within the Paperless Parts platform 
• As part of the Paperless Parts team, further, the company-wide DEI & social impact initiates 

Knowledge, Skills, & Abilities

• Bachelor's Degree, Computer Science, Engineering, or related field
• Strong skills in a computational environment or programming language (Excel, Python, etc.)
• Relevant work, education, or hands-on development experience
• Strong analytical and critical problem-solving skills
• Ability to translate business requirements to product solutions 
• Familiarity with “job shop” manufacturing, preferred
• Excellent written and verbal communication skills
• Travel to customer locations 1-2 times a month, vaccination required.

Paperless Parts Life:

Paperless Parts is an exciting Boston-based Series B SaaS company that has created the leading cloud-native software platform for manufacturers. 

Team: You will be joining a highly driven and collaborative team that is dedicated to empowering the next generation of manufacturers to join the digital age.

Culture: At Paperless Parts, we value intentionality in everything we do, grit in the pursuit of excellence, and curiosity with a bias towards action to deliver simple solutions. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up. This creates a fast-paced environment where we work hard and celebrate our wins. 

Office: Our office is full of energy; people are regularly collaborating to solve hard problems. We recognize that people work well in different environments and have intentionally designed our office to provide both collaborative spaces and quiet focus areas. We have the top floor of a renovated brick and beam building where you will always be greeted by our friendly office dog, Bella, and have access to snacks, a rotating selection of beer on tap, and regularly catered meals. Our height-adjustable desks are set up with dual monitors, and employees are provided with the latest Apple technology to support productivity. Because we value the safety of our team, all employees and guests must be fully vaccinated to enter our office.

Location: Our headquarters is located in the bustling West End neighborhood of Boston, MA, and across the street from the new Hub Hall at TD Garden and North Station for easy access to most transit routes (Orange/Green Line and Commuter Rail) or a 6-minute walk from the Blue Line. Secure bike storage is available. 

Benefits: 

We value you and your family. With this in mind, full-time employees are provided: 

• 100% coverage of health, dental, and vision for you and your dependents
• Competitive pay, with bonuses and equity 
• Unlimited PTO 
• 11+ paid holidays
• Work from home flexibility 
• Company-sponsored wellness stipend/free gym membership
• Company-sponsored life, disability, and voluntary life insurance 
• Pre-tax Commuter and FSA/Dependent Care FSA 
• 401(k) plan
• Employee recognition program

Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status