Technical Brand Manager
About The Opportunity
We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!
The Impact You Will Make
The Technical Brand Manager is a key contact across Agency accounts. Reporting directly to the Manager of Technical Brand Management team, you will support the success of the overall launch for a given brand, and assist in managing the relationship long term. Working with internal stakeholders such as Design, Engineering, Program Management, Loyalty Strategy and Product, you will be focused on helping to onboard the client ensuring design, development, and launch deadlines are met across all key internal and client stakeholders. Post-launch, you will liaise with clients on a regular basis, maintaining a high retention rate of the portfolio you support, ensuring general account maintenance and exploring ways to grow each account.
Responsibilities:
- Act as a point of contact for select Agency client from the close of sale through the launch of their mobile app and/or web application – and beyond
- Have a pulse on individual client relationships and communicate regularly with clients in your portfolio
- Develop project schedules and drive each phase of a successful and timely rollout: requirements, design, development, training, rollout, and client side product launch
- Act as an advocate of LevelUp in each relationship to drive adoption, retention, and participation in new LevelUp campaigns, features, and products.
- Work with the marketing and strategy teams to help design and execute restaurant specific marketing programs tailored to your client’s brand, and monitor campaign performance to make data-driven decisions to increase brand engagement.
- Function as a product expert and technical translation resource for clients.
- Manage integration discussions across third-parties, the client, and the LevelUp Product & Engineering teams. Act as an advocate for clients internally while working across many departments to solve problems and achieve results.
- Document each phase of the process, over the lifespan of the relationship, in ways that are beneficial to other teams at LevelUp and to the client.
- Gather and document feedback in a constructive way that enables LevelUp to prioritize features and product roadmap for Agency apps.
- Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set and met with partners
- Perform quarterly business reviews with clients to ensure we are optimizing their mobile app/websites and engagement strategies for best results
What You Bring to the Table
- Excellent communication skills. Good listener, capable of understanding client issues and translating them into an appropriate solution
- Proven ability to work across many departments to solve problems and achieve results
- Analytical skills to make and support business decisions
- Excellent organization and time management skills ; ability to multi-task is a must
- Robust training skills, both one-on-one and with groups
- Demonstrated client service bias
- Comfortable working in an unstructured and entrepreneurial environment
- Knowledge of restaurant operations is a plus
And Of Course, Perks!
- Flexible PTO/PTO. Grubhub employees enjoy a generous amount of time to recharge.
- Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
- Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
- Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.
- MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
- Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
- Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.
- COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return.
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.