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Chewy
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Boston, MA

Supply Chain Associate Director, Program Management at Chewy (Greater Boston Area, MA)

| Greater Boston Area
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Our Opportunity:

Chewy is looking for an Associate Director, Program Management to join our Supply Chain team in Boston, MA. We are looking for a leader and owner, who will partner with senior leaders cross-functionally to develop and lead strategic, operational and business scaling initiatives. You will have the opportunity to lead new programs from inception to full launch and work with multiple partners across the organization. A successful leader has a passion for solving complex problems, ability to work with internal and external partners, ability to influence senior executives and has proven results in delivering large scale programs. These programs range from creating new Customer capabilities, developing new products, launching innovative assets and more.

The ideal candidate will have strong business judgment and ability to define and prioritize business requirements for Operations, Finance, Merchandising/Category, Product/Tech teams and other partners. This is an individual contributor role that may expand into people leadership as the business necessitates. The leader should have experience with business strategy, operations, and building high-performing organizations. The position requires an individual who is confident operating and problem solving independently while also demonstrating collaboration and resolving conflicting priorities. The role provides broad exposure to the strategy, operations, and leaders and will be an entrepreneurial, career-defining role as our Healthcare and Premium categories grow.

What You’ll Do:

  • Develop roadmaps for new programs including the business case, implementation plans, resourcing, building consensus, prioritization and coordinating communications between cross-functional teams and external partners.
  • Develop new processes and tools to improve transparency and communication across teams and to scale the business.
  • Organize and prioritize critical issues and information for senior leadership (stakeholders and executives, including C-Suite) to facilitate effective decision-making.
  • Assess risks, anticipate bottlenecks, provide escalation management, balance the Customer’s needs versus technical constraints and encourage risk-taking behavior to maximize benefit.
  • Support multiple parallel workstreams managing projects from kick off through rollout.
  • Develop and manage key business metrics and financials for programs and be accountable for delivering against established business goals/objectives.
  • Create a high performing culture by driving collaborative working relationships with stakeholders internally and externally while holding partners accountable to a high bar.

What You’ll Need:

  • MBA or equivalent Master’s degree in General Business Management, Finance or Operations.
  • 10+ years of program leadership and program management experience (preferred in e-commerce or Retail)
  • 5+ years of experience leading large-scale programs
  • Excellent verbal and written communication skills at all levels including with senior executives
  • Proven command of process, management, and finance in support of strategic and innovation projects
  • Ability to operate in an ambiguous environment and solve complex problems.
  • Ability to perform and prioritize multiple tasks with excellent attention to detail
  • Can anticipate and avert problems
  • Motivated self-starter; finding opportunities for improvement and assuming responsibility
  • Collaborative individual with the ability to work well with diverse groups

Bonus (if applicable):

  • Previous experience with SQL and Tableau
  • E-commerce background is a plus

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]


If you have a question regarding your application, please contact [email protected]


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.


To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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Where we are

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.

Victoria

Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.

Mark

Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.

Zack

Senior Product Manager

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