Sr. Manager of Enterprise Program Management at Toast

| Greater Boston Area
!Sorry, this job was removed at 11:15 a.m. (EST) on Saturday, January 18, 2020
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We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

As the Sr. Manager of Enterprise Program Management, you will be responsible for leading all aspects of the Program Management team in the Enterprise and Mid-Market business segments. You’ll work in close partnership with Enterprise and Mid-Market Restaurant Success, Technical Services and Sales Leadership to deliver efficient and quality implementations of Toast hardware and software across the portfolio. This role provides the opportunity to manage and mentor a growing and evolving workforce of passionate team members who are focused on helping restaurateurs build a thriving business. 

About this roll*:

  • Manage and mentor a team of 8-15 program and project coordinators
  • Implement agile and waterfall methodologies across the team to ensure that projects are efficiently managed 
  • Establish metrics to assess and improve efficiency and quality across the team’s daily activities and portfolio
  • Develop new service offerings that will delight our customers
  • Create standard pricing methodology and work with Strategic Operations to automate this in an existing or new toolset 
  • Draft contracts and represent Services in enterprise deal negotiations and reviews

Do you have the right ingredients*?

  • 5-10 years experience in project/program management in a Professional Services organization for a high-growth software or consulting company
  • 2+ years experience managing an 8+ person project management team consisting of junior and mid-level project or program managers servicing a mid-market or enterprise level portfolio of customers
  • Experience managing a portfolio of projects using both internal and third-party resources
  • C-level presentation and negotiation skills
  • Experience managing P&L and margin improvement in a professional services environment
  • PMP Certification or Scrum Master certification preferred
  • Prior experience with Salesforce preferred 

*Bread puns encouraged but not required

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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