Specialist, Enterprise Loyalty Operations at Grubhub

| Greater Boston Area
!Sorry, this job was removed at 6:40 p.m. (EST) on Monday, March 16, 2020

About The Opportunity

Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

 

While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 21.2 million diners food ordering experience and we are partnered with 140,000 restaurants in 2,700 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, AllMenus and MenuPages).

 

Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery! 

 

Summary

Here at Grubhub we partner with hundreds of restaurant brands and we’re proud to support a large portfolio of bespoke restaurant loyalty programs. We are looking for an Operations Specialist to join our Enterprise Loyalty team to keep operations moving smoothly and to maintain our reputation as a proactive & agile partner for our clients and internal teams. 

Our Enterprise Loyalty Operations team configures loyalty programs behind-the-scenes, tests new product features, and performs custom data analysis. We serve as a trusted advisor, monitoring loyalty program performance to help restaurant brands make data-driven decisions that increase sales, improve customer retention, and meet each brand’s unique KPIs. 

The right candidate will have impeccable attention to detail and a strong sense of curiosity; be passionate about analytical thinking and data insights; and enjoy working with stakeholders across internal teams.

Some Challenges You’ll Tackle

  • Serve as a resource for loyalty program execution and deep product knowledge. Flawlessly set up, test, and launch new client programs. Learn the ins-and-outs of our campaigns engine to determine how we can support custom requests. (If you like puzzles, this will be right up your alley!). 
  • Proactively monitor customer engagement with our loyalty offers. Serve as a first line of defense to spot and investigate any unexpected buying behaviors. Partner with other teams internally to advise how offers can be optimized, and provide performance updates once live. 
  • Support data analysis to identify valuable insights. Translate reporting requests from the brands and internal teams that we support into analysis deep-dives. Build reports and dashboards to share findings in a clear and easy-to-understand format. Help highlight particularly compelling observations that will have meaningful business impact.

You Should Have

  • 1-3 years experience
  • Detail-oriented, with a knack for problem solving 
  • Familiarity with SQL and comfort quickly learning proprietary tools
  • Outstanding ability to analyze data and clearly communicate findings
  • Bachelor’s degree in marketing, business, mathematics, or other analytical discipline

Bonus Points

  • Experience with Tableau, Chartio, HTML, or marketing automation platforms
  • Knowledge of customer engagement programs, consumer behavior, or digital marketing 
  • Background in product testing and troubleshooting

 

And Of Course, Perks!

  • Flexible PTO. It’s true, no strings attached and all the time you need to recharge. 
  • Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.  
  • Free Food. Kitchens are stocked and free Grubhub each week. 
  • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it. 
  • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be. 


 

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.  

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • RubyLanguages
    • AndroidLanguages
    • iOSLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Relational DatabasesDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.
Why This Employee calls Grubhub the Cirque du Soleil of Tech Talent
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An Insider's view of Grubhub

What’s the vibe like in the office?

It's fun coming to work because there's a constant buzz in the office. Everyone's excited to be here, working on big things, but also having fun collaborating and just being around each other. The marketing team is really tight knit- even though we're busy heading up our own projects, we make sure to take time to catch up on what we're up to.

Dyan

Growth Marketing Manager

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

Health and Wellness: We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4 week returnship program, and 6-8 weeks paid medical leave.

Learning and Career Growth: Your personal and professional development is a priority at Grubhub. From your very first day here, you are empowered to lead and be an active participant in your career growth. We provide continuous learning opportunities, trainings, as well as coaching and mentorship programs.

PTO. It’s true, Grubhub employees are provided a generous amount of time to recharge their batteries.

MealPerks: We never let our people go hungry! We provide our employees with weekly credit to use on Grubhub, and offer company-wide meals several times a year to bring our Grubhub family together.

Fun: Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful initiatives across our offices. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!

Culture
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand-up
Diversity
Dedicated Diversity/Inclusion Staff
Highly Diverse Management Team
Unconscious Bias Training
Diversity Manifesto
Someone's Primary Function is Managing the Company's Diversity and Inclusion Initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
Promote from Within
Time Allotted for Learning