Software Technical Program Manager at Markforged

| Watertown
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Markforged is reinventing manufacturing with the most affordable 3D metal and carbon fiber printers capable of producing parts strong enough for the factory floor. Engineers, designers, and manufacturing professionals all over the world rely on Markforged metal and composite printers for tooling, fixtures, functional prototyping, and high-value end-use production and optimizing their manufacturing and supply chains. Founded in 2013 and based in Watertown, MA, Markforged has about 300 employees globally, with $137 million in both strategic and venture capital. Markforged’s vision is a world in which you build anything you imagine. Markforged was recently recognized by Forbes in the Next Billion-Dollar Startups list and listed as the fastest-growing 3D printing company in the US in the 2019 Deloitte Fast 500.
Our software technologies and tools empower our customers to configure print-ready parts, visualize part geometry in 3D, and push to IoT-connected printers for printing. As part of the Software Engineering team, you would be helping to lead the scaling and growth of our 3D printing platform involving end-customer applications and IoT services. The Software team is highly cross-functional, and you will have ample opportunity to get involved in and take ownership of projects that interest you.
Markforged is seeking a talented and motivated Technical Software Program Manager who will be part of the Program Management team. The Program Manager will be responsible for managing the development of new software products that enhance our user’s 3D printing experiences. From Machine Learning/AI to enabling customers to print better, faster, & stronger with a world-class user experience; this role will drive exciting new projects from the initial planning/scoping phases all the way through launch. 

In this role you will:

  • Responsible for effectively initiating, planning, scheduling, forecasting, coordinating, controlling, managing and delivering all activities for projects and related release initiatives
  • Serve as the primary conduit for projects/programs, between all functional organizations across the value chain
  • Oversee the day-to-day progress of project(s) and Software release process with regard to time, budget, scope and quality and apply processes to report release status, key metrics and deliverables
  • Collaborate with product managers, as well as colleagues in engineering and design, to gather requirements and task out work
  • Maintain clear systems of documentation, ensuring that all product decisions are well-documented
  • Demonstrate leadership by working with representatives from Product Management, Content, Documentation, Support, Marketing, Operations, and Sales to prioritize and negotiate internal resource allocation to formulate a release plan. This would include:
  • Coordinate with members of the product team to establish timelines for release of software features
  • Identify the components of a release which will require documentation and work with Content/Documentation to push material on schedule with the related release
  • Communicate with support prior to every release, ensure they have the resources they need to successfully support the release
  • Coordinate and account for impacts to Operations (new parts getting shipped, new devices, new materials) when making a new release
  • Coordinate with Marketing to drive communications to the customer, VAR and internal communications highlighting impactful changes.
  • Support Marketing and Product in training sales on significant releases
  • Manage the project risk register and associated mitigation plan.
  • Coordinate and communicate project status regularly to project teams, stakeholders across the value chain and the management team
  • Continuously improve team processes and tools in the spirit of Agile project management and lean operations
  • Team Management, holding teams accountable for their commitments, removing roadblocks to their work
  • Promote empowerment of the team, mentoring team members where necessary

What we look for:

  • 5-7 years of Software program management experience, specifically in the areas of SaaS is required
  • Strong background in hardware and software integration
  • Program management experience in advanced development or the development of new technologies using both agile and waterfall methodologies
  • Exceptional project management skills with ability to multitask and manage multiple projects in a cross-functional environment.
  • Experience with Phase Gate product deliveries
  • Ability to thrive and be highly effective in a fast-paced and fluid environment
  • Strong systems-level critical thinking skills
  • Strong collaboration and influencing skills
  • Bachelor of Science in Computer Science or technology required
  • Experience with Gantt and task management tools; PMP preferred
  • Jira working knowledge/experience preferred
  • Experience working in a startup and growth environment is a plus.
  • Verbal/Written English Communication is required

Why Markforged?
Help us reinvent manufacturing.
We are reinventing manufacturing so that engineers can build anything they imagine.
We are one team that wins together!
You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.
Perks & Benefits
We offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more.
Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks.
You will have unlimited access to our 3D printers for professional and personal parts!
Why Markforged?
Help us reinvent manufacturing. 
We are reinventing manufacturing so that engineers can build anything they imagine.
We are one team that wins together!
You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.
Perks & Benefits
We offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts!
Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.
To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
  • Product
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Location

480 Pleasant Street, Watertown, MA 02472

An Insider's view of Markforged

What are some social events your company does?

Our office has periodic happy hours and company offsite parties, as well as a weekly all-hands meeting where different teams present and lunch is served.

Daniel

Content Engineer

What does your typical day look like?

Every day for me is a little different. Typically, I'd start the day by checking on the results of some multi-day experiments or pull parts out of experimental furnace runs for our metal system. Later in the day, I'd kick off the next set of experiments, which could be something like a regular print or a special furnace run.

Michelle

Materials R&D Engineer

What makes someone successful on your team?

We're taking risks here with new technology, and we're asking our clients and partners to do a lot of the same, but we have data that shows that it's worth it. And as we move forward, we're going to continue needing the space. Be ready to move fast, learn, and adapt to changes as they come and as we scale.

Lauren

Enterprise Business Development Representative

What unique initiatives do you have that encourage innovation?

For the last hundred years, machines have been unaware of what they’re creating and would happily waste millions of dollars producing out-of-spec parts. We’re going to fix that by connecting the machines that make parts, and the ones that inspect them, with a powerful AI software.

Greg Mark

Founder and CEO

What's the biggest problem your team is solving?

I think one of the most challenging things as a print systems engineer is learning all the technical and non-technical aspects of our business. We have to know a lot, kind of like a jack of all trades. We have to have our fingers on the pulse of a lot of different teams so that we have a holistic picture of what's going on.

Dalton

Print Systems Engineer

What are Markforged Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Markforged provides up to 12 weeks of parental leave to eligible employees.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Markforged has a take what you need vacation policy.
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
We have plenty of controllers for video games - and ping pong tables in both offices.
Stocked Kitchen
Snacks, hot and cold coffee, gourmet tea selection, soda, Soylent, yogurt, string cheese, fruit and veggies!
Some Meals Provided
Markforged provides free catered lunch every Tuesday.
Happy Hours
Weekly Friday happy hours and quarterly Work Anniversary Celebrations.
Parking
Free, dedicated employee parking lots.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Markforged offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Promote from within
Paid industry certifications
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