As an Implementations Project Manager you will manage Customer Delivery engagements including enterprise software implementations, configuration of software requirements, and resolution of advanced support requests. Effectively employ your exceptional client-facing skills with a robust set of technical configuration and testing activities. The Project Manager role is ideally suited to naturally curious and self-directed individuals who enjoy working directly with clients as well as mastering new software and technology solutions.

Typical responsibilities include meeting with customers to gather specifications and requirements for a successful software implementation, creating and managing project plans, technical configuration, QA and UAT, and communicating progress and status to internal and external stakeholders. The Project Manager is also responsible for ongoing contributions to process definition and best practices within the Customer Delivery organization.

Primary Duties:

• Manages customer implementations and software enhancement requests including creation and maintenance of project plans, gathers and documents requirements, manages risk effectively throughout the delivery process.
• Elicits and documents business requirements from the customer perspective, identifies opportunities that benefit customers, delivers solutions that solve customer content and workflow challenges
• Interacts effectively with key contacts at customer organizations, building trust and improving existing relationships.
• Collaborates with the Client Engagement team to understand client needs, effectively manage key client contacts and ensure smooth customer transition to assigned Client Engagement Manager post-delivery.
• Identifies and resolves customer support issues through appropriate escalation and collaboration with Product Management and Engineering as needed.
• Manages multiple complex projects in parallel, prioritizing effort and attention appropriately
• Contributes to the development, implementation & documentation of process improvement & best practices. 

Success Competencies:

• Nimble learner – readily learns and adopts new technologies; is resourceful and curious
• Is effective in a variety of communication settings; one-on-one, small and large groups, or among diverse styles and position levels
• Exceptional technical problem assessment and resolution skills; enjoys experimenting to identify new solutions
• Acquires data from multiple and diverse sources to assess and resolve technical problems
• Demonstrates self-awareness and a personal commitment to continuous improvement

Required Skills/Knowledge:

• Bachelor’s degree required
• 5+ years’ experience in software professional services and/or client-facing project management
• Proven track record building strong customer relationships and interactions with all levels of an organization
• Strong presentation skills and ability to synthesize information
• Excellent meeting-management and team-management skills to successfully facilitate cross-team collaboration and sound decision making
• Proven ability to manage complexity and ambiguity, routinely demonstrates very high attention to detail
• Skilled in both verbal and written communication, is highly effective in a variety of communication settings
• Ability to lead cross-functional teams effectively, to achieve business objectives on time and on budget
• Demonstrated ability to perform essential functions of the job independently or with little direction
• Experience with Agile Scrum and Kanban software development methodologies a plus
• Must be able to travel occasionally

key words: software implementation, agile scrum, kanban, Saas, software delivery, software configuration