Services Engagement Manager – Medical Device & Diagnostics

| Greater Boston Area
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
The Role
The Services Engagement Manager is responsible for setting Medical Device & Diagnostics customers up for initial and long-term success by representing the entire value proposition and effort behind a Veeva Vault Product Implementation. This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams. 
With a passion for Software Implementation and expertise in Life Sciences Sales, our ideal candidate will craft the right solution, set the right expectations, and identify the appropriate project timeframes and associated costs. RFx responses, Proposals, and Statements of Work are key deliverables of this role, along with implementation partner recommendations and strategic alignment of the team prior to the project start.
Opportunities are available across the east coast of the United States for this role; this is a remote position. Qualified U.S.-based candidates are encouraged to apply.

What You'll Do

  • Align closely with the Medical Device & Diagnostics Sales, Strategy and Services teams to design customer-specific implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver
  • Set customer and internal stakeholder expectations correctly, focusing on long-term customer success
  • Position post-implementation support, training and other Veeva solutions/offerings that may be needed for a successful customer experience
  • Work across Services teams and leaders to ensure successful delivery aligned to the delivered implementation plan and long-term customer strategy
  • Provide awareness and alignment with our partner ecosystem

Requirements

  • 7+ years of software implementation within the Life Sciences industry: 5+ years in a consulting or professional services environment; 2+ years proven success in selling and managing small and large scale implementation programs
  • Consultative work style with the ability to build short and long term strategies to ensure customer success and continued evolution
  • Strong written and verbal communication skills, executive level presence and experience in facilitation
  • Ability to engage audiences of varying perception levels
  • Collaborative nature and the ability partner cross-functionally in a highly matrixed environment
  • Content, cloud and/or data management experience in Life Sciences, specifically in the Commercial, Clinical Operations, Regulatory or Quality Management areas
  • Ability to travel up to 25%

Nice to Have

  • Direct experience partnering with customers in the Medical Device & Diagnostics industry
  • SaaS / Cloud Experience
  • Background includes exposure to regulatory compliance and validation standards in the Life Sciences industry

Perks & Benefits

  • Allocations for continuous learning & development
  • Flexible PTO
  • Health & Wellness programs

#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • SqlLanguages
    • SeleniumLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • SpringFrameworks
    • HibernateFrameworks
    • MySQLDatabases

Location

Our main office is located in Fort Point and is walking distance to great restaurants and cafes. Close to public transportation and ample parking.

An Insider's view of Veeva

How would you describe the company’s work-life balance?

At Veeva you can "work anywhere" which means you can work in an office or at home on any given day. Our work processes are designed so that you can be productive in an environment that works best for you.

Kristin

VP, Talent Attraction

What's the biggest problem your team is solving?

We are building a new product to help clinical trials run faster and more efficiently. I can't imagine any other opportunity that would be as impactful, especially in a time of public health crisis. Veeva has a pragmatic approach to technology, we don’t go after shiny new things, but rather focus on stable technologies that continue to evolve.

Jacob

VP, Engineering

How has your career grown since starting at the company?

After graduating from UT Arlington, I joined Veeva as an Associate Software Engineer in their Generation Veeva program. Since then, I've been with the company for three years now, have been promoted to a Software Engineer, and moved from our Pleasanton, CA HQ to one of our first engineers in Boston, MA.

Shilpa

Software Engineer

What are Veeva Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training.
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