Senior Technology Implementation Professional
Description
This Senior Technology Implementation Professional will support the Customer Experience Technology and Analytics organization. The candidate will foster relationships with key business partners across the enterprise and engage daily with IT professionals to deliver technology capabilities that will be leveraged to drive operational efficiency and improvements in customer experience.
Responsibilities
The Senior Technology Implementation Professional gathers and documents business system and functional requirements, influences system design to optimize support and ensures solutions meet the business objectives and requirements. Completes and/or coordinates implementation of design and requirements, testing, operational readiness, and transition to the appropriate production support team. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
Required Qualifications
- Bachelor's Degree in Computer Science, Engineering or a related technical field or 5+ years of experience developing technical requirements and deploying technological solutions
- Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies
- Experience in IT business analysis, including artifacts development
- Experience problem solving and consultation within complex environments
- Facilitating cross-functional teams' efforts
- Strong operational business acumen
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- Master's Degree of Business Administration, Computer Science or a related field
- Lean or Six Sigma knowledge
- Comfortable working in an ambiguous, fast past paced environment