Let me tell you about an artificial intelligence (AI) company that you probably have never hear of, but you will.  As a matter of fact, this company is the world’s largest independent AI company and it’s headquartered in the Boston area.  We operate at the intersection of customer experience and AI – two of today’s hottest and most dynamic industries.

Interactions’ mission is to create amazing customer experiences by advancing AI technology that understands and engages on a human level.  The human element of what we do not only relates to how we differentiate our AI technology, more importantly, it informs and guides our focus on our most valuable asset, our employees.  We endeavor to create opportunities for our employees to advance their skills, their interests, their passions, their careers and their lives. Like all companies, we’re not perfect, but we are committed to continually improving our employee value proposition, one that centers on competitiveness, flexibility and an appreciation for individuality.

For prospective employees, if that sounds challenging and exciting, we’d love to talk to you.  We set a high bar, but if working with the best and brightest, at the epicenter of a transformational technology wave, consider Interactions.  

To support our continued growth, Interactions is hiring a Sr. Project Manager. The Sr. Project Manager is responsible for planning, executing and evaluating projects according to predetermined timelines and budgets for an impressive list of clients.

Job Responsibilities:

• Deliver projects on time and within budget.
• Plan project schedule including timelines and milestones using appropriate tools.
• Identify and manage project dependencies and critical path.
• Track project milestones and deliverables.
• Develop full-scale project plans and associated communications documents.
• Direct and manage project development from beginning to end.
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Work with technical SMES to define and document technical requirements for the project.
• Build, develop, and grow any business relationships vital to the success of the project.
• Analyze problems and help design appropriate solutions or alternatives.
• Estimate the resources and participants needed to achieve project goals.
• Delegate tasks and responsibilities to appropriate personnel.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Define project success criteria and disseminate them to involved parties throughout project life cycle.

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Qualifications:

Required:

• BS/BA or equivalent relevant work experience.
• 5 - 10 years of technical/complex project management experience.
• Track record of success in project management (technical project management required).
• Experience in project management methodology and tools.
• Excellent problem solving, analytical and time management skills.
• Excellent interpersonal and organization skills.
   

Preferred:

• Experience with Contact Center Routing Platforms (ACD’s), IVR’s, Call Queuing, CTI and Telephony applications and protocols, etc.​ a plus.