Overview

Join a high-performing, tight-knit team at a fast-growing company that is using the Internet of Things (IOT) to transform how organizations sense, monitor, and make decisions. SmartSense’s wireless sensors, cloud-based platform, and analytics help organizations solve important challenges. Our products are pioneering digital food safety, remotely monitoring medications, and providing supply chain visibility. Our systems enable real-time sensor-driven decisions at over 2,000 organizations in 75 countries, including at Walmart, CVS Health, SpaceX, Apple, Coca Cola, McDonald’s, and the US Department of State.

We are looking for a highly organized and detail-oriented Program Manager to own the planning and coordination of new customer deployments. We have a product that is leading the movement to the connected enterprise: your job will be to drive deployments for the world’s largest companies and help us meet and exceed our targets.

We’re building a world-class program management organization and assembling the right team to scale aggressively. As Program Manager, you will be responsible for planning and managing the end-to-end deployment of remote monitoring systems. You will work closely with large customers to develop a deployment plan that will complement their organization and priorities. You will collaborate with and coordinate cross-functional teams from business development, field services, supply chain management, and support to impress customers with a world-class deployment process. You will own the project time and action plan, and use a project management tool to monitor progress and ensure timely completion of all deployment details. Finally, you will keep a keen eye out for improvement opportunities and work cross-functionally to iterate on our experience and implement improvements.

Our incoming coworker is self-motivated, highly organized, detail-oriented, and people-centric. It's critical that you have hands-on experience with program or project management and can immediately begin managing high-profile programs. We are looking for someone who has expertise in managing complex projects, as well as a passion for doing things right.

Within One Month, You’ll…

• Learn about our products, our customers, our target audience, our messaging/positioning and our differentiators.
• Get up to speed on our systems and processes, and work with our Onboarding and Customer Support teams to understand the entire customer lifecycle.
• Ride shotgun on an enterprise-level deployment to get a feel for the game.
• Take over a key component of a major customer rollout to add immediate value to the team.

Within Six Months, You’ll…

• Completely own a customer-related initiative, including developing and managing the time and action.
• Make recommendations for improvements to our methodologies.
• Plan, execute, and review an enterprise-level program deployment with one of our key customers, making process improvements and gaining institutional knowledge along the way.

Within Twelve Months, You’ll…

• Share the results and feedback from your PM initiatives across departments to drive process improvements, cost savings, and added value to the customer.
• Maintain knowledge of best practices and teach them to rest of team.
• Ensure that our Program Management organization is scaling with our growing customer base.
• Help train new Program Managers.