At Nuance, we are constantly reinventing how people connect with technology and with each other.
Burlington, MA

Senior Principal Program Manager at Nuance

| Burlington
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The Senior Principal Program Manager plays a key leadership role in executing the vision of Nuance Communications' Healthcare Division, which is keenly focused on leveraging leading edge AI technologies to build solutions that drive meaningful improvements for clinicians from burnout associated with administrative burden and away from their life goal of taking care of patients. This role provides an amazing set of career experiences that include driving a strategic and specific set of growth programs stemming from new product introductions and market expansion in the U.S and, equally important, globally.
As a key leader in this highly visible role, you will:
  • Own commercialization programs throughout the lifecycle of the product to enable growth of new and existing products in multiple market segments.
  • Drive successful product launches and market growth initiatives, partnering closely with cross functional leaders in engineering, marketing, sales, customer success etc.
  • Manage commercialization initiatives as structured end-to-end programs. Develop milestones and plans, schedule, budget, tasks, change management, risk management procedures, etc. that align to the Healthcare Division governance process
  • Develop and maintain an understanding of market opportunity, user needs, buyer journey, sales cycle, deployment process, and ongoing delivery model to help support the creation of quality deliverables, processes, and timelines
  • Focus most intensively on driving the development of a cross-functional commercialization strategy and operational readiness plan that align to product roadmap, market segmentation, marketing events, annual sales strategy, geographical/international requirements, legal/privacy requirements, etc.
  • Drive organizational alignment with the relevant cross-functions (Marketing, Sales, Pre-Sales, Customer Success, etc.) during all phases of the product lifecycle, engaging proactively, driving quality, and encouraging improvement by iteration where needed
  • Ensure business objectives and KPIs/performance metrics are defined, measured, and reported on regularly throughout the product lifecycle, to various levels of the organization - from the day-to-day program team up to executive leadership - using high-quality artifacts and dashboards

This position requires a self-starter with a unique blend of program management, strategy, business consulting, product marketing, product management, delivery and operational readiness, and solutions lifecycle management experience.
  • 15+ years of progressive work-related experience with demonstrated proficiency in delivering measurable business results
  • 10+ years in a Commercialization Program Management or related environment in a service based global organization leading various business growth programs, new product or solution launches, and cross functional project teams.
  • Experience with program-level development and/or coordination of product release plan, go to market plan, sales readiness plan, operations and support readiness plan
  • Aptitude to develop/maintain understanding of market opportunity, user needs, buyer journey, sales cycle, deployment process, and ongoing delivery model and apply that understanding to the development and execution of program artifacts and processes
  • Ability to build and execute comprehensive program plans consisting of business analysis findings, strategic direction, data supported conclusions and timelines
  • Proven communication skills with C-level executives and senior management including the ability to create and deliver executive level presentations
  • Cross functional leadership skills with the ability to instill trust and utilize influence in a matrix organization to produce results.
  • Expert level knowledge and experience in Microsoft PowerPoint, Microsoft Visio, Microsoft Excel is essential in this role, including the ability to build business consultancy level PowerPoint content.

  • MBA is highly preferred
  • PMI PMP, New Product Development Professional (NPDP) or other product management certifications highly preferred
  • Excellent presentation skills and ability to simplify
  • Comfortable in the dynamic atmosphere of a software and technology services organization with a rapidly expanding customer base
  • Working knowledge of best practices in pre-sales, training, organizational change management, and project management methodologies and processes.
  • Basic knowledge of electronic medical records systems, electronic physician documentation, biomedical informatics, Natural Language Processing (NLP), and Clinical Language Understanding (CLU) is a plus
  • Familiarity with agile software development environment processes and working experience with R&D and Product Management functions is a plus
  • Demonstrated ability to build strong working relationships and influence both internal and external partners at all levels; passion and convictions and the innate ability to inspire passion in others
  • Proficient analytical skills using data to derive actionable insights and drive decisions in a corporate environment

Travel: Up to 5%, including international travel if needed
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.
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Where we are

Our headquarters is in Burlington, 30 minutes from downtown Boston, right off 128 and across the street from Wayside Commons (hello, shopping!).

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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What are Nuance Perks + Benefits

Nuance Benefits Overview

Our success as a company is made possible by our employees. Your passion, curiosity, and tenacity propel us forward and produce more value for our customers and stakeholders. In turn, we're committed to taking care of you with our comprehensive benefits and awards.

There's nothing more important than the wellbeing of your and your family. Our medical, dental, vision and financial health plans provide peace of mind now and in the future. Your family and friends will enjoy spending time with you thanks to our generous paid time off and flexible work benefits. And you will feel empowered to be your best self by utilizing our fitness and wellness offerings.

Volunteer in local community
The Nuance Cares program offers employees up to 16 volunteer hours of paid volunteer time off each year supporting a qualified non-profit organization of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Nuance Networks: Pride (our LGBTQ+ group), Women in Nuance (WIN), Multicultural Association for Diversity Empowerment (MADE), and the Black Employees in Nuance Group (BEING).
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Nuance employees can contribute up to the IRS maximum annually to their FSA.
Disability Insurance
Short-term disability insurance covers 100% of annual salary for a 26-week maximum. Nuance also offers long-term disability.
Dental Benefits
Our dental plan covers $2,500 of expenses.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
We are partnered with a premier vendor.
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Nuance's team fitness initiatives include in-office yoga classes and sponsorship of a race team for the J.P. Morgan Corporate Challenge.
Mental Health Benefits
Retirement & Stock Options Benefits
Nuance offers a 401(K) plan through Fidelity Investments.
401(K) Matching
Nuance provides employees with a 401(k) matching plan managed by Fidelity. We match 100% of the first 3% of eligible compensation and contributions up to 50% of the next 2% for a maximum of 4%.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We match dollar-for-dollar for a maximum of $1,000 annually.
Child Care & Parental Leave Benefits
Child Care Benefits
-Access to -US-wide family bonding leave
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary and secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
We provide up to 12 weeks of paid leave to care for a family member with a serious medical condition
Adoption Assistance
We reimburse up to $10,000 for eligible adoption expenses and 12 weeks of paid leave. We also offer $10,000 reimbursement for surrogacy fees,
Return-to-work program post parental leave
Company sponsored family events
Fun and exciting bring your child to work program.
Vacation & Time Off Benefits
Generous PTO
Nuance employees receive between 20 and 25 days per year of paid time off based on years of service. We also provide 11 paid company holidays annually.
Paid Volunteer Time
16 hours of paid Volunteer Time Off.
Paid Holidays
Paid Sick Days
Nuance proudly includes Paid Sick Days as part of our overall Paid Time Off policy.
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees.
Company Outings
Game Room
Stocked Kitchen
Nuance offers unlimited free style soda machine, Bevi drinks, cold brew coffee, iced coffee, specialty coffees including Dunkin & Starbucks.
We offer employees Free on-site parking including car pool spots, expectant mothers and electrical charging stations.
Relocation Assistance
Fitness Subsidies
Nuance reimburses its employees up to $150 annually for many of the most common health and fitness services and activities.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Nuance offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Diversity Program
Lunch and learns
Nuance hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
Nuance funds business relevant certifications.

Additional Perks + Benefits

We provide a choice of two medical plans. With our High Deductible Health Plan, Nuance provides a company contribution to the Health Savings Account.
We provide access to thousands of discounts and access to voluntary benefits such as pre-paid legal insurance, identity theft protection, and long-term care insurance
We also have an Employee Assistance Program, which provides counseling, life coaching, and legal and financial consultations.
We offer SoFi, which is a personalized financial wellness program.

An Insider's view of Nuance

What’s the vibe like in the office?

I enjoy being part of our diverse team. There are more than 20 nationalities represented, and we have quite different educational backgrounds and roles, like speech scientists, engineers and business people. We expanded the Vienna office in the last few years, and we cover all ages and levels of experience.


Senior Director Engineering - Dragon Medical One

What does your typical day look like?

On the Digital team, we work with the world’s most prominent and trusted brands, every day. Those brands depend on us every day to delight their consumers. We’re a true partner in their success; and we do it with the world’s brightest minds, and some really cool technology. Nuance truly empowers its people to change the world we live in.


Director, Software Development

How does the company support your career growth?

Career mobility ties into career development. You bring these core skill sets into these different roles, but what are the skills you want to expand on and grow? How does that fit into your overall career plan? Nuance is a place where you can try on different hats by sitting on different teams, or even just trying them on in your current role.


Program Manager, R&D Transformation Initiatives

How do you empower your team to be more creative?

We unlock the creative potential in everyone by creating an environment where people can trust each other and express their views freely. We follow three principles: focus on the customer and empathize to understand their needs, encourage risk taking, and create a platform to share the stories outlining creative ways teams solved problems.


Vice President, Engineering

What projects are you most excited about?

I'm most excited about how we will take our expertise gained in the Voice channel to help customers deliver the same frictionless, yet highly secure experiences via Digital Web and Mobile channels.


Fraud and Biometric Sales Executive

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