Company Overview

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

Job Summary

Nuance continues to invest in our Healthcare division to increase alignment, reduce waste, and bring teams closer to healthcare providers.  Central to our transformation is adopting a modern approach to software development based upon Agile principles.  We will apply this approach to our hiring, training, team creation, work prioritization, DevOps and support activities.  Nuance is seeking a seasoned change agent to lead the Agile Center of Enablement that will drive the successive waves of our transformation.

The role is comprised of the following activity streams.

• Manage a team of Agile experts working to enable the transformation of the boarder organization.
• Training both executives and teams on Agile principles and promoting a architecture to achieve aligned autonomy across the organization.
• Coaching product owners, scrum masters, team members, and other agile coaches.
• Defining key metrics and then selecting / deploying tools for data collection and metric presentation
• Auditing team compliance to principles and continuous improvement
• Facilitate output driven planning cycles to align to the needs of the business.
• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.

Personal Characteristics - The ideal candidate embodies the following traits and elicits the same from their colleagues:

• Servant Leadership ꟷ you view Nuance as the “product” you are developing and your colleagues as your customers. Your goal is to nurture leaders and to promote ownership throughout the organization.
• Leadership by Example – you model the values and principle you promote to the organization and are viewed as an example of success that others want to emulate.
• Player / Coach – you will lead the Agile Center of Enablement, but also work directly coaching teams to achieve higher levels of performance.
• Empathy ꟷ you are devoted to understanding the challenges teams are facing and to developing tailored solutions rather than applying generic templates
• Engagement ꟷ you are connected to the Agile community so that you learn from industry thought leaders and can enrich Nuance with diverse viewpoints and approaches
• Influence ꟷ you acknowledge that some colleagues will not understand or share your views.  You embrace these challenges and work to incrementally evolve the organizational mindset by solving real problems and demonstrating measurable improvement.

Work Experience

• Deep knowledge of SDLCs obtained by serving as a Scrum Master, Product Owner, Technical Program Manager or another similar role
• At least 8 years of experience with Agile frameworks and methodologies: Scrum, Kanban, SAFe®, Scrum@Scale
• Successful implementation of enterprise Agile frameworks: SAFe®, Scrum@Scale
• Experience coaching at all levels including executives, teams, and other coaches, as a program consultant or Agile coach
• Work experience involving healthcare applications is a plus; especially applications relevant to doctor/patient encounters, EHRs, medical coding, or documentation quality

Specific Responsibilities

Training and Coaching

• Educate leaders on how to map their challenges to Agile solutions and tools, set goals and measure progress
• Instill a mindset founded on continuous improvement and customer-centric outcomes
• Use a “train the trainers” approach to develop an “agile coalition” of product owners and scrum masters who propagate Lean principles and identify intervention opportunities

Community Building

• Form and lead Agile Communities of Practice (e.g. product owners, scrum master, etc.) to help promote collaboration and enhance skills and knowledge across the organization
• Partner with HR and line managers to evolve the hiring and onboarding processes

Metrics and Reporting

• The role requires a data-driven mindset and the ability to demonstrate progress, as well as highlight deficiencies, through metrics. The candidate will define OKRs at the division, line of business, and team levels.  Metrics and dashboards will visualize:
• Current and longitudinal team health
• Velocity, cycle time and throughput
• Economic metrics demonstrating the benefits of automation, reduced WIP and improved outcomes

Reporting Structure

The role reports to the Sr. Director of the Healthcare Technical Program Management Office. The role will hire and manage direct reports. Direct reports are likely Agile coaches, data analysts, training content creators and trainers.

Desired Training and Certifications

The following certifications are desirable:

• Certified Scrum Master
• Certified Product Owner
• Certified SAFe® Program Consultant
• Scrum@Scale Certified Practitioner

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.