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Senior Engagement Manager

| Greater Boston Area
As part of the Everbridge IT Alerting Field Services team this person will be responsible for managing a client through full deployment and onboarding life cycles. Furthermore providing project based consulting services (remote and/or onsite) to new and existing Everbridge customers. This responsibility includes support of large system wide deployments, technical requirements gathering, solution design, software configurations and documentation. 
This individual will have excellent time management and communication skills providing professional services in the arena of product deployments and adoption. In addition, this position provides the value added service of review and assessment of our client’s existing communication operations plan.
This role works closely with customers and will interface with Technical Consultants, Developers, Sales Engineers, Operations and Product Development personnel. We are seeking an extremely energetic and motivated person who enjoys working in a fast-paced environment.

What you'll do:

  • Work directly with customers to understand how they will utilize Everbridge’s IT Alerting solution in their environment, with their people, using their processes and interfacing with existing technology.
  • Provide analysis of a customer’s current processes and recommend solutions to address any gaps in processes.
  • Setting an appropriate level of expectations with the client and with development teams in terms of delivery plan, dates & project scope. 
  • Manage technical projects and acting as Project Manager to ensure timelines, budgets and deliverables are achieved. 
  • Review and understand client use cases to understand the client’s business, successfully integrating client needs with product offerings and solutions.
  • Provide input into new product functionality and future direction of the product based on customer interactions.
  • Provide professional services supporting specialized deployments resulting in smooth, well-coordinated projects which meet targeted go-live dates.
  • Perform technical configuration and integration tasks required for project completion, set up and configuration.
  • Recognize and identify potential areas where existing onboarding policies and procedures require change, or where new ones need to be developed, particularly to facilitate company growth and product expansion.
  • Ensure proper, proactive and consistent communication of status to the deliverables.
  • Document all client calls, emails and any other communication and enter the information into the Client Care CRM (Salesforce.com).

What you'll bring:

  • 7+ years professional experience in a customer facing role in a technology provider (experience in technical application deployments a definite plus)
  • Experience working with IT systems including knowledge of ITIL and/or service management and monitoring solutions
  • Ability to manage and coordinate multiple deployments and technical issues
  • Excellent time management and organizational skills
  • Able to work in a fast-paced environment and meet project deadlines
  • Ability to easily navigate and demonstrate software applications
  • Knowledge and experience with data-driven products, data models and APIs (SOAP/REST)
  • Technically driven, with the ability to quickly learn and understand new and evolving web technologies
  • Strong communications (written, verbal) skills
  • Desire and ability to work with, manage, and satisfy clients

Bonus if:

  • Strong project management skills and discipline
  • Knowledge of web-based software application implementations
  • Experience or training in computer applications/software support highly preferred
  • Ability to travel up to 30%
  • Because our work is client facing, travel is required for this position. Travel can vary widely depending on the project. But, it may be as little as 15% and as high as 30%. The travel requirement can vary over a year — some projects may require more, some projects less.

Bridger Culture: 
At Everbridge, we have a mission that matters – to keep people safe and businesses running during critical events. Our “Bridgers” join Everbridge to make a positive impact on the world through their work. The core of our company culture is built around making a difference. Our people are dedicated to solving problems during difficult times and challenging situations as our software was built to save lives.
We are a rapidly growing organization transforming the field of critical event management and need passionate, committed and determined individuals to help us carry out our mission. Our environment is dynamic, and our culture is constantly evolving and expanding in order to provide the best employee experience.
 
Click here to learn more about what we do. Passionate about our mission? Want to #BeTheBridge? Apply to be a part of our team today!
 
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages

Location

Free parking, plenty of restaurants, shopping and outdoor spaces to enjoy!

What are Everbridge Perks + Benefits

Everbridge Benefits Overview

Our benefits package is competitive and robust. Four weeks' vacation, eleven company holidays, and a flexible work from home policy, are just some of the highlights of what we offer to our team. Click the links below for details on what we offer to you and your family.

Culture
Volunteer in local community
Check out this blog post to see how our fellow #bridgers use their generous VTO benefit: https://medium.com/team-everbridge/giving-back-to-the-communities-where-we-work-and-live-1642296e8719
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
This program includes healthcare and dependent care management accounts to allow employees to pay out-of-pocket expenses with tax-free dollars.
Disability Insurance
Life and disability insurance provides financial protection to you and your loved ones in the event of a serious injury or death. Basic life/AD&D, STD & LTD is provided at no cost to you.
Dental Benefits
PPO in-network provides coverage for 100% preventative care and basic care and 60% for major services, up to $2,000 annual maximum.
Vision Benefits
A comprehensive vision plan, provided through MetLife, reduces costs for those who regularly see an eye care professional for eyeglasses or contact lenses.
Health Insurance Benefits
Everbridge offers two Preferred Provider Organization (PPO) options and a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA) option. All plans are managed by Blue Cross Blue Shield
Life Insurance
Life and disability insurance provides financial protection to you and your loved ones in the event of a serious injury or death. Basic life/AD&D, STD & LTD is provided at no cost to you.
Pet Insurance
Everbridge employees can ensure a long & healthy life for their pet by purchasing pet insurance through United Pet Care discount program.
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Employees can contribute from 1% to 25% of salary. The plan allows employees to make 401k contributions on pre-tax and after-tax basis. Employee chooses from various investment options.
401(K) Matching
Company match is a 50% match on the first 4% of salary contributed, up to the yearly maximum. Company matching contributions are subject to a three-year vesting schedule– 1/3 after one year, 2/3 aft
Employee Stock Purchase Plan
US employees may contribute up to 15% of base pay toward purchase of Everbridge stock. Stocks are purchased at 15% discount off market price. The ESPP has 2 six-month offering/contribution periods.
Performance Bonus
Depending on your position at Everbridge, you may be eligible for an annual performance based bonus at year end.
Child Care & Parental Leave Benefits
Generous Parental Leave
For birthing moms: 100% pay up to 10 weeks (coordinated with Short-Term Disability) For partners and adoptive parents: 100% pay up to 4 weeks
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Everbridge offers a number of remote positions, and our office-based positions are eligible for remote flexibilty, per manager discretion.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Employees are eligible for paid time off for sick, personal or vacation leave. New hires are eligible for 20 days / 160 hours per year, accrued on a bi-weekly basis and prorated based on date of hire.
Paid Volunteer Time
Full-time, US-based employees can take two days / 16 hours per year to participate in community-service activities that are company sponsored through a Pro Bono partner.
Paid Sick Days
Employees are eligible for paid time off for sick, personal or vacation leave. New hires are eligible for 20 days / 160 hours per year, accrued on a bi-weekly basis and prorated based on date of hire.
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Our CultureBridge committee plans multiple company social events throughout the year including themed "Thirsty Thursday" events, annual holiday parties, summer outings, and more!
Free Daily Meals
We provide free breakfast on Monday. Employees get free lunch on Tuesday and thirsty Thursday events!
Game Room
Our game room includes Ping Pong, Foosball, Video Games, Darts.
Stocked Kitchen
All office locations are stocked with snacks, and offer weekly Tasty Tuesday company catered lunches. We also offer seasonal cold brew, and Thirsty Thursdays.
Happy Hours
Every week, we host "Tasty Tuesdays" (free lunch) and "Thursty Thursdays" (company happy hour).
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Catered Lunch on Tuesdays & Craft Beer Deliveries on Thirsty Thursdays | Flexible Work Environment | Employee Referral Program with Networking Effect Leading to Cash Bonuses | Employee Stock Purchase Plan | Monthly Employee Engagement Activities (Chili Cook-off, Summer Outing, Holiday Party, Massage Day, Coffee Cart at Qtr. End) | Education and on-boarding sessions for the entire company through our "Bits & Bytes" program | Financial results are always shared and visible

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