Company Overview

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

Job Summary

Create, manage, execute, and own the implementation and upgrade delivery strategy; governance and operating model aligning the business vision and objectives of the projects that are successfully delivered within Healthcare.  

Responsibilities:

▪Capacity Management: Strategic resource planning resulting in achieving and exceeding utilization role targets. Improving delivery effectiveness and efficiency for current (backlog) and future projects (sales pipeline).

▪Standardization:  Processes, methodologies, project management practices, deliverables and tools across the Enterprise Project Management Office (Project Charter/Scope, Project Plan, Project Budget, Status Reports),

▪Work Plan Creation:  By project type / execution of unused hours program.

▪Third party management: manage engaged 3rd parties, ensure single-client experience.

▪Bookings to revenue conversion to plan achievement; On time, on budget, on quality.

▪Customer experience:  Drive excellence in customer experience, during implementation and stabilization of the customer life cycle.

▪Life Cycle Transition:  Definition of implementation success and transition to Acct Management and Support.

Talent development: increase HC IQ, manage/increase team capabilities, continuous ongoing.

▪Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.

Leadership Behaviors:

▪Fully accountable and drives culture of accountability, leads w/ influence

▪Ability to lead transformation change of a large siloed organization to a standardized and consistent delivery organization across all existing LoBs

▪Collaborative and highly communicative, internal and external parties

•Provider of honest feedback, and employs rigorous talent mgt & development practices

•Motivate employee engagement, collaboration and high performance

Qualifications:

• Bachelors required

• Certified as a Project Management Professional (PMP)

• Ability to effectively interact with C-Suite individuals and provide succinct status updates

• Experience in large-scale global program management

• Experience managing large, complex teams and portfolios in excess of 1000 projects at one time

• Experience leading executive level portfolios, with executive authority working with C-suite to make strategic decisions for the organization and executing on those decisions

• Experience managing organizational capacity, risk, and performance

Number of Years of Work Experience: 15+

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.